Member Engagement Advisor Jobs

Posting Closes On: September 19, 2023

Compensation: $74,437 to $93,047 base salary per annum

Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes’ World’s Best Banks list for 2022! Driven by cooperative values, one might even say we're member-obsessed – because helping our members feel good about their money through improved financial fitness builds better lives and stronger, more resilient communities.

Propelled by our aspirational values of being smart, gutsy and driven, Servus is growing, enhancing member and employee experience and shifting to a culture where we can easily deliver our best.

We're looking for top talent to join our Communications team as the Member Engagement Advisor!

As the Member Engagement Advisor, you are integral to helping shape Servus's voice with members. You steer proactive and reactive member communication to inform and delight members in a brand aligned manner. The intent is to build member affinity, inspire members to enhance their use of our cooperative banking products and services, and, ultimately, harness the power of members as our greatest ambassadors.

You work across the organization to identify, plan, execute and measure member communications in alignment with business objectives and needs. Working alongside key stakeholders to roll out changes impacting our members and participating in Servus's Agile Marketing squads will support your focus on member engagement.

More specifically, the scope of your responsibilities will include but are not limited to:

• Develop and steward implementation of a member communications/contact strategy and calendar
• Ensure all mass communication to members is brand-aligned and reflective of Servus's tone of voice
• Lead management of member communications processes, ensuring systems and processes are fit-for-purpose as we grow and evolve, ensuring efficiency and effectiveness of member communications from across the organization
• Provide training and templates for frontline staff to ensure individual communications reflect a high caliber of professionalism
• Work across the organization to identify and coordinate member communication needs
• Write/produce and oversee dissemination of mass member communication including e-mails, mobile and online banking messages, letters, in-branch material, website content, social media content and videos

Requirements

To qualify, you'll need at least the following:

• Minimum 7+ years of communications experience is required with at least 3 years of experience developing and implementing communications strategies / plans / programs
• College diploma or university degree related to public relations, communications or journalism or a related discipline

Although not required, the following experience and education/certifications are valuable assets:

• Experience working in a cooperative / member-based organization
• Experience working with a large/complex organization
• Marketing communications and/or brand experience
• Membership in IABC or CPRS
• Accreditation or certification in communications, public relations or marketing
• Experience and/or training in graphic design, visual design, user experience and/or video production for communication
• Experience working in the Agile methodology

Most importantly, we're looking for candidates who align with our values. We live our values in how we do business. We're not afraid to be different – in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. It's our values that attract many people to Servus – and keep them with us. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply!

Benefits

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential.

Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A total rewards strategy that includes recognition for a job well done
• A supportive and engaging working environment
• Learning & Development team who support career development through financial support of external courses and designations
• Servus Employee Resource Circles, including Pride Employee Resource Circle, South Asian SERC, BIPOC SERC, Pride Employee Resource Circle (PERC) and Diversity Equity Inclusion and Belonging (DEIB) Council
• Annual Corporate fundraising events
• Benefits that lead the field
• Leaders who are passionate about developing their employees to grow their careers
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees
• Opportunities and support for volunteering in local communities and abroad
• Volunteer program that includes time off to support the initiatives you support
• Learning options that support lifelong learning and career-building opportunities

Here are some of the benefits that our employees love:

• Matched Retirement Savings program (Servus matches what you contribute)
• Full package of health and wellness benefits
• Financial benefits available immediately (reduced Loan and Credit Card rates, etc)
• More than Alberta standard vacation time to start and vacation purchase program for those years when you need more time off
• Annual flexible spending account to purchase additional health or personal wellness items
• Incentive pay program

As Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you're shortlisted, you'll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at [email protected] with the position and location you're interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, color, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.

#indh