Service Advisor Jobs

Black Dog Tirecraft, Morrisburg

Is Customer Service your passion? Tirecraft is a growing organization that specializes in tires and tire services. We are proudly locally owned and operated! The position is entry to mid-level with onsite training provided, growth opportunities are available and highly encouraged. We are looking for someone who will go above and beyond for our customers and be a key liaison between our talented Technicians and growing Customer base!

Benefits:

• Employee Assistance Program (EAP)
• Employee Purchase Program (deals deals deals!)
• Future ownership opportunities; Employee Stock Ownership Plan
• Endless paid training
• Benefits Package including Health and Dental coverage + more
• Birthday off with pay

Responsibilities:

• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
• Write up work orders for all sales and service transactions and present to the Technicians.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• Invoice all product and service sales once complete and process payment immediately.

Maintain product and service displays in a marketable and clean appearance

Qualifications:

• Valid Driver’s License with a clean abstract
• Previous experience in a leadership position
• Strong communication skills (verbal and written)
• Previous experience in retail and commercial tire/automotive industry an asset
• Basic mechanical and tire understanding
• Computer literate

Interested applicants can apply by submitting their resume via email to . We appreciate all interested applicants, however, only those selected for an interview will be contacted.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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