Supervisor Member Service - Scenic Drive

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes’ World’s Best Banks list for 2022?
We are currently looking for a Supervisor Member Service at Scenic Drive Branch.
Posting Closes: Until Filled
Employment Status: Fulltime
Compensation: $50,850 - $63,563
Reporting to the Branch Manager, your primary goal is to lead and coach our Member Service Representatives so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness.
More specifically, the scope of your responsibilities will include, but are not limited to:

• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Demonstrating an expert understanding of all branch security procedures
• Being proactive in pursuing new business opportunities
• Motivating and coaching employees to find opportunities to shape members financial fitness
• Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partners

Requirements
To qualify, you will need at least 4 years of retail banking experience and your high school diploma.
Although not required, the following education/certificates are valuable assets:

• Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
Most importantly, we are looking for candidates who have great interpersonal skills, impeccable communication skills, who are effortless in building rapport with our members and employees. If you are a positive, organized, and problem-solving person looking for a long-term career growth, then we encourage you to apply!
Benefits
By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• Opportunities and support for volunteering in local communities and abroad
• A supportive and engaging working environment
• A total rewards strategy that includes recognition for a job well done
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees
• Learning options that support lifelong learning and career-building opportunities
• Benefits that lead the field

Here are some of the benefits that our employees love:

• Flexible spending account to purchase additional health or personal wellness items
• Minimum 3 weeks' vacation and vacation purchase program
• Group retirement program available after only 3 months
• Group benefit coverage including extended health care coverage, travel insurance, dental plans, and specialized medical coverage
• Wellness initiatives
• Reward programs
• Disability programs
• Recognition for years of service
• Employee financial services team available to help you reach your financial goals
• Employee and family assistance plan
• Financial product benefits available immediately
• Incentive pay program
• Other leaves including parental, emergency days, and critical care days

Servus is building a culture where diversity, equity, inclusion, and belonging are at the center of why we work and how we work. If you want to join a team of community leaders passionate in making an impact, apply now!
What happens next?
Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps. Should you require an accommodation during the application and selection process, please contact us at [email protected] with the position and location you are interested in.