Accounting Customer Service Representative - Internship

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Customer Service Representative - Intern, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software. The term will be a minimum of three months and will be a Monday to Friday shift.

Responsibilities

• Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
• Identify opportunities to drive process improvements that positively impact the client’s experience
• Develop knowledge and understanding of our software and the supporting infrastructure
• Other duties as required
• Logging and documenting all customer interactions within our ticketing system and escalating matters as required

Qualifications

• Knowledge of Microsoft Windows and Microsoft Office
• Automotive Dealership Accounting Department experience is an asset
• Accounting Diploma/Certificate in progress
• Strong analytical and organizational skills
• Works well both with a team and independently
• Customer service experience
• Fundamentals of basic accounting
• Ability to embrace variety, structure, change and innovation
• Possess excellent communication and analytical skills

What We Offer

• Free parking
• Competitive base salary
• An education department dedicated to helping you with professional and personal development
• Staff events
• Internal promotion and growth opportunities