Customer Service Representative - Cold Lake

Description

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full time.

Opening available at the following branch location

• 3625 50 STREET COLD LAKE, AB T9M 1K6

This is a full time position that pays $17.25 / hour

We Offer

• Training and development
• Employee discount
• Life Insurance
• Retirement savings plan
• Paid time off
• Extended Health Benefits (Medical, Prescrption Drug, Dental and Vision)

Schedule

• Monday-Friday: 8:00am-5:00pm
• Saturday: 9:0am-12:00pm (Rotating)

Responsibilties

• Assist to assess condition of rental upon return
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Meet and greet customers in a friendly and timely manner
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Provide directions and general assistance
• Process returns, check-ins and exit kiosk transactions
• Perform miscellaneous and backup duties job-related duties as assigned
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a valid Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must be at least 18 years of age.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or above required; some college preferred