Administrative & Customer Service Specialist

Who We Are:

Miriam Laundry Publishing is a hybrid publishing company that is growing fast. We have a “CAN do” attitude with a mission to help new and aspiring children’s book authors publish their books and impact children. We serve this writing community through free online resources, paid courses, and coaching.

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Miriam Laundry Publishing is seeking a highly motivated and skilled Administrative and Customer Service Specialist to join our team. In this role, you will be responsible for providing exceptional administrative and customer service support to our virtual community, customers, and team. You will serve as the main point of contact for all inquiries, complaints, and issues, and work closely with our team to ensure that our customers receive the highest level of service possible.

Responsibilities:

• Respond to customer inquiries via email, phone, and social media in a timely and professional manner.
• Handle customer complaints and issues, and work to resolve them quickly and effectively.
• Assist with financial record-keeping tasks including failed payment tracking and follow up.
• Provide administrative support to the team, including submitting payroll hours, program welcome packages and more.
• Maintain accurate and up-to-date customer records in our system.

Qualifications:

• Familiarity with financial record-keeping is an asset
• Technical Familiarity Required
• Excellent communication, writing, and interpersonal skills
• Experience with Asana and/or Slack is a plus
• Prior experience in a publishing or book-related industry is a plus
• Detail-oriented and highly organised
• Ability to work independently and collaboratively in an ever growing environment
• Strong customer service skills and experience
• Fast learner and can problem solve and troubleshoot independently
• Proficient in Word Documents and Spreadsheets, Google Suite, Zoom, Facebook and Instagram
• Excellent time management skills

Values:

• Positive, “I CAN” Attitude
• Community
• Relationship Oriented

Job Details:

• Local is Preferred [Company is located in St. Catharines, Ontario]
• Work Remote/From Home
• Start Date: May 29, 2023
• Full Time: 30-37 hours per week
• Deadline to Apply: May 5, 2023
• $20.00 - $25.00 CAD per hour

If you are a self-motivated individual with excellent customer service and administrative skills, we encourage you to apply for this exciting opportunity. We offer a competitive salary and opportunities for growth within the company.