Customer Service Representative - (Medical Administration)

Client Service Representative (Medical Administration)

William Osler ProResp (Brampton, Ontario)

Full-time Contract Position (37.5hrs/week. Monday - Friday 9:00am - 5:00pm)

Duration: 12 month contract role

Rate: Starting around $23/hr

Bonus: 10% earnings bonus upon completion of contract

Client Service Representatives (CSR) at ProResp play an essential administrative role ensuring the success of community respiratory care. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR’s are also responsible for office administration, billing, account reconciliation, and inventory management. ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.

ProResp encourages successful contract employment within our organization by offering a bonus upon completion of contract.

ProResp is proud to support a work culture that provides:

• We value employee opinions providing employee surveys opportunities and open-door dialogue
• A positive, ethical and socially inclusive work environment that is supportive of professional development.
• Regular 2-way leadership communication.
• Reliable employment with consistent hours and steady business growth
• Challenging careers that impact patient care and the opportunity to learn constantly.

Your Responsibilities:

• Process client purchases and complete necessary invoicing, control accounts receivable
• Resolve customer concerns with empathy and compassion while adhering to established procedures.
• Intake of new patients and maintenance of electronic patient records
• Process referrals, orders, and triage priorities as appropriate
• First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.
• Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.
• Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

Role Requirements:

• Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
• Medical terminology experience/education preferred.
• Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
• 3 + years’ experience with front line administrative support
• English communication skills, situational sensitivity with patients, families, and referral sources

Education: Post-secondary education preferred - ideally with Medical Administration or Health Science type program.

ProResp is committed to providing a safe work environment. All staff, students and volunteers working at ProResp are required to provide proof of their completed COVID-19 vaccination.

ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.

To learn more about our company please visit our website at .

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