Customer Service Associate Jobs

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

The Customer Service Associate will be responsible for working with customers on a day to day basis and handling inquiries received from customers to ensure that products and services are delivered in a timely manner.
Key Responsibilities

• Order management including monitoring and updating of shipping dates and communicating updates/changes to internal and external customers.
• Develop strong customer relationships
• Work closely with customers to handle day-to-day inquiries.
• May require some travel within North America
• Collaborating with internal departments (sales and logistics) to ensure timely delivery of orders
• Responding to customer inquiries by phone and email
• Preparing customer related reports
• Order entry and verification of customer orders for accuracy, load weight, pallet count, special considerations, etc.

Qualifications

• Practical experience with detail-oriented order entry, and detail-oriented research, face to face customer interactions.
• Good organization skills
• Strong customer focus relationship-building ship building skills.
• Familiarity with JDE and Salesforce is an asset.
• Ability to problem solve and “think outside the box.”
• 3+ years of experience in a corporate customer service role in North America with direct experience managing orders and customer relationships preferred.
• College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
• Ability to handle a high volume of emails and orders.
• Strong/proven analytical skills
• Strong communication skills (written and verbal). Must be able to contact customers over the phone and build long-term customer centric relationships.
• High level of attention to detail is required to ensure accuracy of order entry and reports
• Knowledge of Microsoft Office required.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.