Medical Customer Service Coordinator

About Us: A professional collaboration between Mernov Spa and Enhanced Care Clinic, combining over 35 years of aesthetic and medical experience. Mernov Spa provides the most advanced medical treatments with a team of certified doctors and experienced aestheticians. We provide only high-standard and reliable medical spa services to the most discerning clients.

Summary: Mernov Spa is looking for a Medical Customer Service Coordinator who has a passion to deliver the best possible care to our clients. This position is permanent part-time.

Location: 8500 Warden Ave., Markham, ON L6G 1A5

Responsibilities:

• Supports management and perform administrative tasks for service delivery
• Obtains key demographic and health related information and registering this information accurately and efficiently into the EMR
• Provide administrative support to physicians and allied health professionals
• Perform other duties related to clinic operations
• Provides assistance to physicians and allied health providers
• Administrative responsibilities include but are not limited to: registering clients, answering phone calls, scheduling appointments, following up on consults and test results, obtaining required documentation

Requirements:

• Excellent communication skills, ability to multi-task and willingness to learn
• Fluent in Mandarin is required
• Knowledge of EMR and G-suite is an asset
• Previous health care experience is an asset
• Able to work effectively in a fast-paced environment
• Computer proficiency
• Effective interpersonal and problem-solving skills
• Strong organizational skills and attention to details
• Administrative experience/customer service experience is an asset
• Knowledge of CRM is an asset

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