Data Entry Coordinator Customer Service

Be part of the future! Let's Build a better Tomorrow Together!

We are one team, dedicated to working together to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are passionate about making a difference!

What We Offer

• Encouraging, supportive, and collaborative team environment
• Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental
• Career Advancement Opportunities across Business and Geographies
• Extensive Training with Best-in-Industry Resources
• Competitive Pay
• Refer-A-Friend Bonuses (if eligible)

What You Will Do

• Test’s systems, programming, and zones to ensure proper function and documents events thoroughly.
• Processing of client requests such as procedural changes to contact lists and Day to Day maintenance of accounts
• Troubleshoots Basic issues and follows protocol to escalate inquires and issues.
• Other duties as assigned.
• Answers phones and responds to inquiries.
• Provides administrative support to the technical support team and customers.

How You Will Do It

• Professional phone skills and ability to resolve issues real time with customers.
• Employee must adhere to the Quality Assurance Program
• Respond to verbal and written queries from customers and associates regarding database updates and completing the necessary changes in Business applications.
• Provide Tier 1 technical and panel programming support to service/install groups and end user customers (training provided).

Required

What we look for:

• Education: - Minimum secondary school education.
• Preferred Technical background and/or knowledge of Alarm products would be an asset
• Must be computer knowledgeable with strong keyboard skills, 40+WPM
• Must be well organized & possess excellent verbal & written communication skills
• Individual must be able to work independently
• Individual must possess strong problem-solving skills

Hours

• Hours of work to be determined: shifts range from morning to evening; some weekend work will be required. The department is open from Monday to Friday 0800-2200 and 0800-1600 both Saturday and Sunday
• We are an in-office establishment

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers