Customer Service Coordinator Jobs

Woodward Meat Purveyors is looking for a Customer Service Coordinator to join their team!

The Customer Service Coordinator will be responsible for ensuring accurate order entry, billing and processing of payments. They will also be required to work as required at our retail counter, serving customers.

This position will be Tuesday – Friday from 9-5 and Saturdays from 6:30am -1:30pm.

RESPONSIBILITIES

• Filing invoices, sorting emails and distributing mail.
• Work directly with sales team, operations and management to ensure communication is smooth and limited errors occur.
• Order entry and invoicing
• Handling customer calls and fielding questions.
• Ensuring drivers leave with accurate paperwork and in sequential order.
• Processing payments (EFT, credit, cheque, online and cash).
• Greeting customers in our retail area and assisting them with purchases.
• Resolution of customer issues, or escalating as appropriate.

SKILLS

• Highly organized, strong communication with all levels.
• Effective interpersonal and communication skills.
• Internal Systems knowledge.
• Ability to multitask and be resourceful in order to solve issues.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Retail experience is preferred.
• Understanding of AR and processing vendor payments.
• Experience in Meat Processing facility is preferred.
• Proven Customer Service experience.