Client Service Assistant Jobs

Make “being the difference” your Career. FAST APPLY.

Bayshore is looking for a Client Service Assistant to join our amazing team. This important customer service role is responsible for answering service inquiries regarding client care assignments.

Duties And Responsibilities

• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Adhere to Bayshore Policies and Procedures.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete data entry and maintain accurate current scheduling documentation.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Provides vacation and break relief on reception switchboard.
• Complete other tasks as requested.
• Handle and document prospective client inquiries regarding requests for care and service
• Participate in ongoing internal and/or external continuing education activities.
• Participate in client satisfaction initiatives.
• Notify clients regarding initial and ongoing schedules.
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.

Hours Of Work

Monday - Friday from 11:00 AM - 7:00 PM.

37.5 hours per week. Hours of work could change depending on the needs of the branch.

Education

Minimum - Secondary School Diploma along with completion of a related coursed such as Medical Terminology is preferred.

Experience

A minimum of two years related customer service experience, preferably in healthcare.

Other Skills And Abilities

Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team. Demonstrated competency in keyboarding and

Windows scheduling software. Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make “being the difference” a Career!

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements.

Primary Location

ON-Mississauga