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Client Registration Assistant Jobs
Company | FONEMED |
Address | St Anthony, Newfoundland and Labrador, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-08 |
Posted at | 1 year ago |
Client Registration Assistant (Healthcare Navigator)
- Perform minor technical trouble shooting of the patient portals (Example: password resets or patient registration assistance)
- Conduct follow up customer service feedback surveys.
- Monitor biometric alerts from patients within our software system and call patients to determine if they need follow-up from one our clinicians
- Direct callers to our Registered Nurses, Nurse Practitioners, and/or other Clinicians in an appropriate manner
- Take notice of injury reports from patients using our process, procedures, and software
- Be comfortable as the first point of contact for all medicals calls, including mental health and crisis intervention calls.
- Book and confirm patient appointments with Nurse Practitioners and physician practices
- Follow the established protocols and procedures when speaking with patients and documenting calls appropriately
- Obtain key demographic and health related information and register this information accurately into our software programs for follow up by our clinicians
- Must be able to submit a clear record of conduct.
- Ability to handle upset patients at times and de-escalate upset patients
- Previous experience in customer service and/or a call center environment
- Ability to work in a very fast paced and busy environment
- Empathetic, patient, and compassionate
- Office administration or medical office administration certificate or diploma is considered an asset
- Excellent telephone and communication skills
- Professional, respectful, and friendly approach
- Minimum education level of a High School Diploma
- Previous experience working professionally with computers and software programs
- Calm demeanor and ability to stay calm in stressful situations
- Ability to talk to patients in a wide variety of medical situations including those experiencing a mental health crisis
- Work from home
- We operate 24/7 365 days a year therefore this position will require shift work. Shifts includes mornings, days, evenings, overnights, split shifts, weekends, and holidays. Please note you can expect a shift work type schedule released 1-2 weeks in advance. Each schedule will vary and include multiple shift types.
- Opportunities to advance into a shift lead position, team lead position, or other positions within a growing company
- $16.75/hour starting rate of pay with annual increases
- Paid vacation and sick time
- Benefits, including medical, dental, vision, life insurance, long term disability, critical illness, and Employee Assistance Program
- Additional $2/hr for night shifts, additional $1/hr for weekend shifts, and an additional $3/hr for weekend night shifts
- Supportive team environment
- No cold calling or sales required (calls are 95% inbound. Some outbound customer service surveys and patient follow up)
- Performance incentives
- Full-time employment, 32 or 40 hours per week
- Paid training
- Retirement Plans (RRSP) or (401K)
- Headset, mouse, and keyboard (at own cost)
- Computer system, either Mac or Windows PC (no Chromebooks), with two monitors (at own cost)
- High speed internet (at own cost)
- Private and secure home office
- We provide access to private and secure cloud-based software programs
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