Integrated Patient Registration Assistant

Alexandra Hospital, Ingersoll and Tillsonburg District Memorial Hospital are actively seeking applicants for an Integrated Patient Registration Assistant position. "Integrated" means that the successful incumbent will work at both hospital sites.

The Patient Registration Assistant registers, discharges patients and schedules patient appointments in the electronic patient record. The Patient Registration Assistant also monitors alarms, operates the switchboard and other systems located in the patient registration service area and provides clerical support to other service areas of the hospital.

Key Responsibilities

• Monitor hospital alarms and page all hospital codes (i.e. code Blue, cardiac arrest) in accordance to the emergency response code procedures.
• Operate the hospital switchboard, paging systems, and other systems located in the Communication service area.
• Schedule outpatient clinics, diagnostic imaging, operating room, and endoscopy suite bookings in accordance with the hospital policies and procedures.
• Ensure Customer Service Standards are met.
• Sign out hospital keys, visitor badges and panic alarms to team members/visitors.
• Submit reports on various platforms
• Educate and train new employees.
• Assist other service areas of the hospital with Clerical support (i.e. Health Record, Diagnostic Imaging, Laboratory, and Diabetes Education Centre).
• Accept payments and issue receipts as needed
• Recommend process improvements initiatives and ensure that service area issues are communicated to the Coordinator of Registration in a timely manner.
• Maintain an accurate Central Patient Index and Admission, Discharges and Transfer System.
• Notify the Funeral Homes for release of a body and ensuring completion of Death Reports.
• Complete Call-In Forms for maintenance.
• Participate as a team member to support the shared expectations of the Information Services Team and adhere to all policies and procedures of the organization.
• Reset Citrix passwords for team members.
• Register and discharge patient visits in accordance with the hospital policies and procedures.
• Accept payments and activate patient televisions.
• Complete Response Logs to all Codes, alarms, and drills.
• Accept donations for the foundation office.
• Other duties as assigned.
• Contact patients to remind of appointments and insure they are prepared properly for appointments.
• Log all articles, either lost or found.
• Performs duties in a manner that exemplifies and facilitates both quality and patient safety
• Provide courteous and helpful responses to patient and public inquiries.

Qualifications

• Collaborates with other team members.
• Strong computer skills specifically in Microsoft Office, Outlook and Internet.
• Strong interpersonal communication skills and customer service experience.
• Strong organizational skills and ability to work in fast paced environment.
• Demonstrated ability to maintain privacy and confidentiality
• Demonstrated ability to attend work on a regular basis and be available to work all shifts.
• Demonstrated commitment to own professional development and continuing education.
• Strong computer skills with Microsoft Office, Outlook, Internet.
• Minimum one (1) year of recent experience in reception with telephone, switchboard and paging systems.
• Ontario Secondary School Diploma (OSSD) or equivalent that is acceptable to the Hospital.
• Is knowledgeable of the roles of other team members and recognizes their contributions.
• Medical Office Administration Diploma or equivalent (inclusive of medical terminology and Microsoft office education) that is acceptable to the Hospital.
• Demonstrated initiative and self-direction with the ability to work with minimal supervision and contribute to a team.
• Demonstrated ability to attend work on a regular basis.
• Ability to type 40 wpm.
• Demonstrated verbal and written communication skills.

Other Pertinent Conditions

• Salary per the Non-Union Salary Schedule ($22.60 per hour to $26.43 per hour)

Applying To This Position

If you meet the above qualifications and are interested in applying for the above position, please click on APPLY NOW and submit a resume detailing your qualifications. Please reference posting #23-187 in your application.

Must be available to work all shifts as required, which may include; weekends, statutory holidays, days, evenings and night shifts. Hours are subject to change based on operation needs of the hospital.

As a part of our commitment to the health and safety of our patients, staff and community from COVID19, the Alexandra Hospital, Ingersoll and Tillsonburg District Memorial Hospital requires that all staff have received the required doses of COVID-19 vaccine approved by Health Canada.

We thank all applicants, however, only those being considered for an interview will be contacted. Alexandra Hospital Ingersoll (AHI) and Tillsonburg District Memorial Hospital (TDMH) are equal opportunity employers and we value the importance of diversity and dignity in the workplace. We are committed to developing inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted by AHI/TDMH regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.