Medical Affairs - Global Patient Experience - Leap, Manager

Team Overview

The Patient Experience Team (PEX) team is a multi-functional team of colleagues whose purpose is to partner with rare disease community key stakeholders (e.g., patients, caregivers, physicians) to identify and bring to the Alexion organization key insights about living with a rare disease and to ensure these insights are utilized in all of Alexion’s drug development decisions.

One part of the PEX Team is the Global Patient Insights & Solutions (GPIS) team which supports the drug development process and product marketing by ensuring that the patient voice, experience, and perspective is understood and shared with all colleagues. GPIS achieves this objective via two complementary strategic programs, Solutions to Accelerate Results for Patients (STAR) and Learn, Evolve, Activate, deliver for Patients (LEAP). STAR is Alexion’s patient centered idea accelerator, that partners with cross-functional groups of Alexion colleagues to identify opportunities and co-create solutions for patients. LEAP is an action-oriented immersive simulation that provides Alexion colleagues the opportunity to develop an empathic perspective of the patient and other stakeholder experiences.

This is what you will do:

The Medical Affairs - Global Patient Experience (LEAP) Manager supports the strategy, development, and delivery of Alexion’s patient centric programming. This individual will help drive enterprise-wide initiatives to enhance Alexion’s mission to become the #1 patient centric company in rare disease. This individual will be a cross-functional partner as we seek to drive forward priority GPIS programs, capabilities, communications and implementation plans to ensure lasting impact and measurable success.

You will be responsible for:

• Lead briefing meetings with country medical and commercial leads in advance of country LEAPs to support launches and new indications. This includes:
• Manage New Hire Orientation (NHO) LEAP - Serve as liaison to HR team to ensure that all new employees experience and appreciate Alexion’s patient centric culture as part of onboarding. Specific responsibilities include:
• Working with the Sr. Director, Enterprise LEAP Lead, develop unique LEAP programs (e.g., Leading Business, diversity, clinical trial) to embed patient-centered leadership across all functions and levels of the organization
• Ensure consistent delivery of new hire LEAPs, facilitate LEAP sessions in coordination with other employees
• Build reports, dashboards, and metrics reports as needed
• Partner with teams after the experience to identify key insights and opportunities to impact the patient experience
• Train the trainer sessions, presenting on Alexion’s patient-centric ambition
• Conduct quarterly facilitator feedback sessions and update LEAP experiences based on feedback or in line with data updates

Contribute to slide development for executive presenations

• Identify innovative opportunities for GPIS to partner with external stakeholders including patients, PAGs, and HCPs
• Monitor LEAP simulations to determine if and what type of updates, edits, additions are needed; make update recommendations to the Sr. Director, Enterprise LEAP Lead
• Manage LEAP simulation schedule; create and maintain LEAP sessions schedule for all markets, functional teams, etc.; organize and coordinate calendar invitations and follow up as needed
• Field and triage all LEAP session requests and align with GPIS team on implementation
• Update LEAP simulations based on facilitator feedback, in consultation with the Sr. Director, Enterprise LEAP Lead
• Vendor management as required for LEAP simulation builds
• Serve as LEAP Liaison to direct Alexion markets and enterprise or functional teams
• Serve as a GPIS TA/Indication representative to functional teams (e.g., Patient Advocacy, Global Product Teams, country/market affiliate reps, functional teams)

You will need to have:

• Familiarity with clinical and drug development process
• Bachelor’s degree
• Demonstrated passion for patient-focused work
• Results-oriented self-starter
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; problem solve; engage in complex and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.
• Strong scientific, medical, clinical knowledge
• Excellent communication, presentation, and interpersonal skills
• Ability to operate in a complex environment and to drive transformational projects without precedent
• 3+ years of experience in the Biotech/Pharmaceutical Industry or equivalent

We would prefer for you to have:

• Scientific/clinical background
• Advanced degree (e.g., MBA, MPH, MPA, MHA, MSc., or higher)
• Ability to maintain high level of organization while managing multiple workflows
• Strong project management and planning skills
• Strategic thinker with strong conceptualization skills, yet be flexible and nimble in thinking and approach to problem solving
• Strong business acumen and analytical skills