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Patient Experience Manager Jobs

Patient Experience Coordinator Jobs
By IWK Health At Halifax, Nova Scotia, Canada
Strong database management skills and ability to perform data analysis; experience with Meditech, SIMS and REDCap considered assets.
Minimum 3-5 years of related work experience with minimal 2-3 years in a healthcare setting.
Excellent knowledge of the healthcare environment.
Excellent working knowledge of business software (e.g. Microsoft 365 (Edge, Excel, Outlook, OneNote, OneDrive, PowerPoint, Teams)
Strong communication skills (oral and written)
Project Manager - Patient Portal
By Procom At Burnaby, British Columbia, Canada
Experience with senior and executive level audiences, strong facilitation, collaboration and leadership skills, senior level project management required.
Leadership, Coordination, management, and reporting on all aspects of the project/ implementation.
Risk, issue, dependency management to ensure the critical path of the implementation is followed and milestones stay on track.
Project Manager – Patient Portal Mandatory Skills
Project Manager – Patient Portal Nice-To-Have Skills
Finalize Requirements and Integration; Take existing requirements, validate them and ensure there is fulsome representation.
Manager Patient Flow Jobs
By Nova Scotia Health Authority At Antigonish, Nova Scotia, Canada
Clinical experience with utilization and patient flow management practices, methodologies or equivalent knowledge, experience and education is required
Knowledge of and experience with change management principles and methodologies
Minimum of three years of progressive administrative experience in health care management and/or related experience
Demonstrated knowledge of Best Practice Utilization Management and Clinical Flow practices
Demonstrated organizational skills in leadership, communication, decision-making, problem solving and motivation
Demonstrated knowledge in current trends in health care practice
Senior Director Of Patient Experience
By Felix At Canada
Experience in management consulting is considered an asset
Lead high performing customer-facing teams, including customer experience, clinical operations and coaching
Develop and execute a successful strategy to ensure an exceptional and differentiated patient experience
Build the right team, define the right org structure, roles and responsibilities, hire talent, train, coach and mentor
5+ years leading operations or customer experience focused teams
Highly developed leadership and interpersonal skills
Patient Access Manager, Ontario
By Boehringer Ingelheim At Burlington, Ontario, Canada
Strong communication skills and strong business acumen.
Superior diplomatic, negotiation and interpersonal skills.
University degree (health sciences or business preferred)
Bilingualism required (in Quebec only)
Patient Experience Representative (9-5 Pst/12-8 Est)
By PocketHealth At Toronto, Ontario, Canada
Excellent communication skills in English (verbal and written)
Outstanding organizational skills and an ability to juggle multiple tasks
Experience with or passion for healthcare would be an asset, but is not required
Technical Support experience considered an asset
1-2 years in a customer service role with communication over phone and email (mandatory)
Ability to work Monday to Friday, 9-5 PST/12-8 EST
Medical Affairs - Global Patient Experience - Leap, Manager
By AstraZeneca At Mississauga, Ontario, Canada
Strong project management and planning skills
Vendor management as required for LEAP simulation builds
Partner with teams after the experience to identify key insights and opportunities to impact the patient experience
Conduct quarterly facilitator feedback sessions and update LEAP experiences based on feedback or in line with data updates
3+ years of experience in the Biotech/Pharmaceutical Industry or equivalent
Strong scientific, medical, clinical knowledge
Patient Support Program Manager
By Celltrion Healthcare Canada Limited At Toronto, Ontario, Canada
Minimum 5 years of experience in patient support program management
Strong project management skills: ability to stay on top of and lead multiple projects concurrently
Conduct weekly, monthly, and quarterly business reviews with PSP provider management team
Provide initial and ongoing education to PSP field staff and facilitate education of healthcare practitioners regarding PSP offerings
Management of sample distribution and inventory
Proactively assess internal vs. external staffing requirements to optimize PSP offerings while managing costs
Manager Patient Access And Flow
By Nova Scotia Health Authority At Truro, Nova Scotia, Canada
Clinical experience with utilization and patient flow management practices, methodologies or equivalent knowledge, experience and education is required
Knowledge of and experience with change management principles and methodologies
Minimum of three years of progressive administrative experience in health care management and/ or related experience
Demonstrated knowledge of Best Practice Utilization Management and Clinical Flow practices
Demonstrated organizational skills in leadership, communication, decision-making, problem-solving and motivation
Demonstrated knowledge in current trends in health care practice
Manager, Mobile Experience Jobs
By OSL Retail Services At Mississauga, Ontario, Canada
Lead the development, execution, and management of all Samsung branded owned/managed fixtures in Canada to support new product launches.
Microsoft Office Suite of PC software applications experience with Excel, Word, and PowerPoint presentation skills
Manager, Mobile (MX) Retail Experience
Manage monthly budget forecasting and cheque book accruals
5+ years of experience in retail
Working knowledge of the consumer electronics industry
1_Customer Experience Manager Jobs
By VinFast Canada At Toronto, Ontario, Canada
Prepare and present Customer Experience results, as well as external third-party research and strategies to Senior Management and internal stakeholders.
Previous experience in Customer Service, with a focus on Escalation Management and Case Resolution.
Develop and manage the Customer Experience strategy for all touchpoints within the VinFast Customer Journey.
Responsible for Social Media Community Management, Social Listening and Reporting
Strong interpersonal skills with ability to communicate and manage well at all levels of the organization.
Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment.
Manager, Patient Support Program
By SRx Health Solutions At Toronto, Ontario, Canada
Project management including, but not limited, reimbursement programs, compliance and education-based programs and patient support programs
Strong client management experience an asset
Experience in project management experience an asset
Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.
Monitors the performance of staff members to assess training needs and requirements.
The Associate Program Manager will also be assigned other duties and tasks as required from time to time.
Patient Experience Representative (Sat - Wed)
By PocketHealth At Toronto, Ontario, Canada
Excellent communication skills in English (verbal and written)
Outstanding organizational skills and an ability to juggle multiple tasks
Experience with or passion for healthcare would be an asset, but is not required
Technical Support experience considered an asset
Ability to work full time (40 hours) Saturday - Wednesday 10AM - 6PM EST
1-2 years in a customer service role with communication over phone and email (mandatory)
Order Experience Manager Jobs
By dbrand At Mississauga, Ontario, Canada
A degree in management, business, operations, or 3 years of experience in a warehouse operations leadership role.
Curious: You’re eager to learn new concepts and master new skills. There’s no tool that’s useless in your arsenal.
Persistent: You’ve never failed. You’ve only experienced speed bumps on your path to success.
Create and realize innovative OX strategies, ensuring dbrand’s unique brand positioning is represented throughout the end-to-end order experience.
Develop, implement and manage all departmental KPIs and metrics, both on an individual and team level.
Own hiring, training, and development for all Order Experience team leads and specialists.
Patient Experience Representative Jobs
By PocketHealth At Canada
Excellent communication skills in English (verbal and written)
Outstanding organizational skills and an ability to juggle multiple tasks
Experience with or passion for healthcare would be an asset, but is not required
Technical Support experience considered an asset
1-2 years in a customer service role with communication over phone and email (mandatory)
Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
Project Manager - Patient Summary (Emr)
By Procom At Burnaby, British Columbia, Canada
Working knowledge and experience with agile as well as waterfall project management concepts practices, and deliverables.
Strong project management skills, with the ability to manage multiple Agile projects simultaneously.
Exceptional MS Office and Project Management toolset skills.
Collaborating with the Clinical Informatics Lead to identify and manage organizational change requirements for the project.
Submit regular status reports to the PMO, Program Management and Program Steering Committee
Perform project management processes as per PMO standards
Director Patient Experience & Operations
By Johnson & Johnson At Toronto, Ontario, Canada
Work with vendors to provide market leading service levels and offerings that drive the BioAdvance strategic plan and capabilities.
Advance data analytic capabilities, applications that reflects the complete patient experience throughout their disease.
Proven experiences in translating BioAdvance goals, and priorities at senior levels inside and outside of the enterprise function
Minimum of 10 years relevant business experience required, including leadership roles in different functional groups is required
Demonstrated critical thinking, problem solving, communication and decision making skills is preferred
Relevant procurement and contracting experience is preferred
Administrative Assistant And Patient Experience Expert
By Gallery Dental Center At Whitby, Ontario, Canada

If you thrive in a fast paced environment, love dealing with customers, love being a part of a tight team, love learning, strive for improvement, enjoy interacting with people, pay attention to ...

Patient Experience Coordinator Jobs
By Parkway Physiotherapy + Performance Centre At Victoria, British Columbia, Canada
Greeting clients, processing payments, and direct billing to extended benefit plans.
Answering phones and booking clients, which will require a good understanding of the types of services we offer.
Reception duties and responsibilities include:
Candidates must be quick learners, and have superstar customer service skills.
General clinic maintenance, such as laundry and room cleaning.

Are you passionate about creating exceptional patient experiences? We are looking for a Patient Experience Manager to join our team and help us deliver outstanding care to our patients. You will be responsible for developing and implementing strategies to ensure that our patients receive the best possible care and experience. If you have a passion for patient care and a commitment to excellence, we want to hear from you!

An Patient Experience Manager is responsible for ensuring that patients receive the best possible care and experience during their visit to a healthcare facility. They are responsible for creating a positive and welcoming environment for patients, as well as providing support and guidance to staff. They must be able to effectively communicate with patients, staff, and other healthcare professionals to ensure that all needs are met. To become an Patient Experience Manager, one must have a degree in healthcare administration or a related field, as well as experience in the healthcare industry. Patient Experience Manager Skills required for your resume and career include excellent communication and interpersonal skills, problem-solving abilities, and the ability to work well with a team. Additionally, they must have knowledge of healthcare regulations and procedures, as well as a strong understanding of customer service principles. Patient Experience Manager Knowledge for your resume and career include an understanding of healthcare regulations, procedures, and customer service principles. Additionally, they should have a working knowledge of medical terminology, patient rights, and patient privacy laws. Patient Experience Manager Responsibilities for your resume and career include creating a positive and welcoming environment for patients, providing support and guidance to staff, and ensuring that all needs are met. Additionally, they must be able to effectively communicate with patients, staff, and other healthcare professionals. Patient Experience Manager Experience for your resume and career should include experience in the healthcare industry, as well as experience in customer service. Additionally, they should have experience in problem-solving and working with a team. Patient Experience Manager Qualifications for your resume and career should include a degree in healthcare administration or a related field. Additionally, they should have a working knowledge of medical terminology, patient rights, and patient privacy laws. Patient Experience Manager Educations for your resume and career should include a degree in healthcare administration or a related field. Additionally, they should have a working knowledge of medical terminology, patient rights, and patient privacy laws. Tools that help Patient Experience Managers work better include customer relationship management (CRM) software, patient scheduling software, and patient feedback software. Additionally, they should have access to a variety of resources such as medical journals and healthcare websites. Good tips to help Patient Experience Managers do more effectively include staying organized, being proactive, and staying up to date on the latest healthcare regulations and procedures. Additionally, they should be able to effectively communicate with patients, staff, and other healthcare professionals.

Common Patient Experience Manager interview questions include:

• What experience do you have in the healthcare industry?
• How would you handle a difficult patient situation?
• What strategies do you use to ensure patient satisfaction?
• How do you stay up to date on the latest healthcare regulations and procedures?
• What do you think makes a successful Patient Experience Manager?