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Patient Experience Representative (9-5 Pst/12-8 Est)
Company | PocketHealth |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-08-26 |
Posted at | 9 months ago |
What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over a million patients — to discover a better healthcare experience.
- Technical Support experience considered an asset
- Experience with or passion for healthcare would be an asset, but is not required
- 1-2 years in a customer service role with communication over phone and email (mandatory)
- Ability to work Monday to Friday, 9-5 PST/12-8 EST
- Outstanding organizational skills and an ability to juggle multiple tasks
- Excellent communication skills in English (verbal and written)
- Hardworking and eagerly embrace the challenge of solving problems
- A standout teammate – someone who believes in working with their team to achieve shared goals
- Empathetic and enjoy teaching people at all levels of technical proficiency
- Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
- Product Vision: Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform
- Patient Support: Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone. You will be a key contact for patients looking to access their health records and navigate the PocketHealth platform
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