Manager, Patient Care Contract Management

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you an experienced Contract Manager seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Manager, Patient Care Contract Management, you will be responsible for managing, monitoring and evaluating Service Provider (“SPO”) and Vendor performance in accordance with service agreements and ministry-defined goals. You will also provide direct supervision and oversight of designated members of the team.

By applying your contracts management experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• In conjunction with Director, participates in and supports negotiation of agreements with contracted service providers and vendors and contributes to the development of related policies, procedures or strategies for performance management
• Designs appropriate methods or tools to monitor and evaluate contracted SPOs and vendors performance from multiple perspectives including financial management and service quality
• Functions as the Contracts Team contact with contracted SPOs and vendors on issues related to interpretation and implementation of contractual and performance specifications; Resolves relates issues as they arise.
• In conjunction with the Director, leads Performance audits of contracted SPOs and Vendors
• Undertakes other duties as assigned, including backfilling for comparable Manager roles in other HCCSS geographies
• In conjunction with Director, manages contracted SPO and Vendor performance and or service agreements according to established Government/ministry directives and Home and Community Care Support Services goals and objectives
• Manages the effective and efficient distribution and utilization of team members and other human resources’ responsibilities as needed
• Reviews and validates performance reports, determines performance against contract specifications and makes recommendations to address emerging issues or for remedial action.
• In conjunction with the Director, supports the resolution of significant contract compliance events, patient risk events or escalated complaints involving contracted SPOs and Vendors.

What must you have?

• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
• Experience participating in the negotiation of agreements and conflict resolution
• University degree (in a health discipline, Health Administration, Business Administration or a related field (or equivalent combination of education and experience)
• Experience performing evaluations, interpreting and analyzing performance data, including financial and quality indicators
• Self-directed with an ability to organize, plan, prioritize and multi-task
• 5-7 years experience in the healthcare sector
• Demonstrated knowledge of concepts, leading practices and procedures in contract management, ideally in the Home and Community Care Support Services sector or with complex service-delivery contracts in the broader health care industry.
• Adept in the use of MS Office applications with advanced skills with Excel
• Knowledge of contract law and related legislation

What would give you the edge?

• Masters level degree
• Experience in a management role

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Attractive comprehensive compensation packages and benefits
• Membership in a world class defined benefit pension plan
• Valuable development opportunities

Who we are

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.