Bilingual Patient Care Jobs

Previous patient care experience in health care environment or health related community work, preferred

Able to discern relevant information to make effective judgments and decisions to manage care

Demonstrates excellent written and verbal English skills

Completed a recognized program for personal support worker

Current Basic Rescuer Certificate in Basic Cardiac Life support or willingness to obtain within 3 months of hiring

Member of the Ontario Personal Support Worker Association (OPSWA) and/or Personal Support Network of Ontario (PSNO) an asset

Minimum two (2) years related acute hospital administration experience, preferably in a supervisory/managerial capacity

Excellent time management with demonstrated ability to coordinate numerous and diverse activities, organizing and prioritizing appropriately to meet demands and expectations

Minimum three (3) years recent direct patient care experience in an acute medical or hospital setting

Excellent written and verbal communication, interpersonal and negotiation skills

Knowledge of legislation provisions which impact on work performed (i.e. Excellent Care for All Act, Employment Standards Act etc.)

Knowledge and familiarity with staff scheduling, workload measurement, budgets, labour relations and hospital operations preferred

No Dialysis experience is required.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Training may take place in a facility or a training clinic other than your assigned home clinic

Potential to float to various clinics during and after your training

You must have a flexible schedule and be able to work mornings, evenings, weekends, and holidays

Our PCTs care for multiple patients.

Experience working in a project environment with sound knowledge of project management methods and practice

Comprehensive knowledge of risk management and of auditing principles and practice

Coordinate the reporting of the audit observations and management action plans to the patient care area management

Prepare the yearly common themes report for reporting to the Senior Management

Bachelor’s degree or a combination of equivalent education and experience in patient care quality.

Ability to effectively communicate with senior management on complex and sensitive issues

2+ years’ related office experience

Excellent organizational skills and ability to work independently with minimal supervision

Advanced multi-tasking skills, with the ability to meet performance and service goals

Excellent oral and written communication skills, including strong listening skills

Knowledge of services provided by Home and Community Care Support Services

Attractive comprehensive compensation packages and benefits

Knowledge of quality improvement theory; experience with change management and innovation; and demonstrated success in achieving results.

Minimum of 3 years recent Management experience in healthcare setting.

Knowledge and experience with ambulatory clinic operations and flow.

Demonstrated leadership, team building, coaching and mentorship skills.

Demonstrated communication, interpersonal and collaboration skills.

Strong critical thinking and decision–making skills.

A combination of education and experience will be considered.

Strong interpersonal skills and telephone manner.

Grade XII or recognized equivalent.

Successful completion of a recognized medical terminology course.

Fluently bilingual in both English and French.

Ability to work in a Windows operating environment.

Collaborate effectively with Patient Support Program and with associated service team members to ensure seamless patient journey and experience

Patient Care Coordinators must have strong written and verbal French and English communication skills to work with patients, clinics, and insurers.

The candidate should be an independent thinker with good problem solving abilities.

Location: Mississauga, ON (hybrid)/ remote if local to Ottawa/ Montreal/ Sudbury/ surrounding area

Indexing patient documents received from but not limited to, clinics, MD offices, patients and insurance companies; and create files as needed

Monitor files and reports for data integrity and action appropriately

Problem-Solving Skills:The ability to analyze patient queries, diagnose issues, and offer effective solutions is essential.

Education:Minimum post-secondary education, diploma or degree in Healthcare, Customer Service or Information Technology is preferred.

Experience:At least 2-3 years of experience as part of a customer care, service, and support team.

Organizational Skills:Managing high-volume queries and maintaining accurate records demand strong organizational skills.

Minimum post-secondary education, diploma or degree in Healthcare, Customer Service or Information Technology is preferred.

At least 2-3 years of experience as part of a customer care, service, and support team.

Knowledge of diagnostic imaging procedures, terminology and workflow including CT and MRI an asset

Knowledge of diagnostic imaging computer systems an asset (i.e. PACS, RIS, HIS)

Knowledge of MRI safety and radiation safety practices an asset

Team player/excellent communication and interpersonal skills

Organizational skills, able to prioritize

Hours: Currently days/eveningsincluding weekends and statutory holidays (subject to change in accordance with operational requirements)

Ability to support implementation of education based on changing practices e.g. legislation and technology.

Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.

Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.

Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.

Performs other related duties as assigned.

Clinical proficiency/expertise in the designated clinical area.

Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient

Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements

Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.

Typically requires 3+ years of related experience

Experience in the healthcare, pharmaceutical or insurance industry would be an asset

Strong customer service, communication, problem solving skills required

Ability to support implementation of education based on changing practices e.g. legislation and technology.

Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.

Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.

Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.

Performs other related duties as assigned.

Clinical proficiency/expertise in the designated clinical area.

Members to ensure seamless patient journey and experience

Reporting to the Program Manager, the Care Coordinator’s primary objectives are to respond

patient has a positive experience working with the client through their treatment

Health Network policy and legal requirements.

clinics, consumers, medical professionals, and pharmacies. Primary responsibilities include, but

physician experience of the Support Program and drive positive patient outcomes. Attention to

Regional/site/unit policies, procedures, protocols and guidelines relating to: clinical care, administrative, financial, and human resource management.

Minimum three years current, relevant clinical experience and minimum one-year leadership experience in a health care setting required.

Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the applicable policy.

Roles and responsibilities of the health care team.

Demonstrates effective oral and written communication skills.

Demonstrates interpersonal, critical thinking, conflict resolution and decision-making skills.

Liaising with the interdisciplinary team for identification, coordination and efficient utilization of resources as well as planning for staff educational needs.

Employee & Family Assistance Program

Extended health & dental coverage

Supporting/coordinating the seamless movement of patients through the healthcare system and in accessing appropriate resources.

Developing and maintaining a continuous quality improvement environment.

Experience in a management role

Manages the effective and efficient distribution and utilization of team members and other human resources’ responsibilities as needed

University degree (in a health discipline, Health Administration, Business Administration or a related field (or equivalent combination of education and experience)

Undertakes other duties as assigned, including backfilling for comparable Manager roles in other HCCSS geographies

5-7 years experience in the healthcare sector

Experience participating in the negotiation of agreements and conflict resolution

Demonstrated knowledge and experience of ESP staff scheduling and payroll Outstanding Customer Service Skills Essential.

One year of Administrative/Business experience required, in a health care setting preferred

Advanced computer skills with a high degree of accuracy.

Excellent problem-solving skills, ability to deal with conflict and communicate appropriately with staff and families.

One year of Community College-Medical Terminology course preferred

Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute.

Develops capital and operational budgets in collaboration with Finance, hospital and Service line leadership.

Enhances job knowledge by remaining current in trends in the health care industry and specialty areas.

Performs direct administrative functions for assigned department(s).

Develops, implements and evaluates short and long range of performance improvement and operational goals and objectives for the department(s).

Implements policies, procedures, rules, regulations, and recommended practices and ensures that clinical practice standards are met.

Analyzes and responds accordingly to unit specific performance, outcome, and financial data.