Biligual Patient Care Coordinator

Role: Bilingual Patient Care Coordinator

Location: Mississauga, ON (hybrid)/ remote if local to Ottawa/ Montreal/ Sudbury/ surrounding area

Duration: Permanent

Your new company

Hays has partnered with a large healthcare client and is looking to hire multiple permanent Patient Care Coordinators in Mississauga, ON.

Your new role

• Indexing patient documents received from but not limited to, clinics, MD offices, patients and insurance companies; and create files as needed
• Contact clients periodically to confirm adherence and coordinate delivery of medications (Including date, time)
• Provide exceptional customer service to all parties involved in Health Services, ensuring that the unique needs of patients, clinics and program requirements are met
• Responds to incoming customer related calls from patients, pharmacies, and clinics regarding status of active patient files within SLA’s Triages calls to appropriate team members
• Monitor files and reports for data integrity and action appropriately
• Understands the molecule(s) in full detail
• Collaborate effectively with Patient Support Program and with associated service team members to ensure seamless patient journey and experience
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
• Act as a patient advocate, assist with determining coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
• Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy
• Results driven - must meet or exceed establish performance and quality metrics

What you'll need to succeed

• The Patient Care Coordinator is to be well versed in their company’s products, rules and regulations in order to deliver exceptional patient care.
• They must deal with customers in a patient, professional and friendly manner.
• Patient Care Coordinators must have strong written and verbal French and English communication skills to work with patients, clinics, and insurers.
• The candidate should be an independent thinker with good problem solving abilities.

What you'll get in return

You will receive a competitive salary, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!

What you need to do now

Apply directly or send your updated CV over to [email protected]!