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Patient Care Assistant - Burlington Branch, Relief A
Company | Home and Community Care Support Services Hamilton Niagara Haldimand Brant |
Address | Burlington, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-10-05 |
Posted at | 8 months ago |
CARE AND BE CARED FOR – THIS IS YOUR HOME
- Process and assist in managing confidential patient records
- Enter, update and maintain a high volume of patient data in the electronic database
- Provide administrative support services to Care Coordinators
- Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
- Provide back-up support to other positions, as required
- Process new referrals, and orders for services, supplies and equipment
- Excellent oral and written communication skills, including strong listening skills
- Excellent organizational skills and ability to work independently with minimal supervision
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
- 2+ years’ related office experience
- A Grade 12 diploma (minimum)
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Accurate keyboarding/data-entry skills
- Proficient with database software, MS Word, Excel, and other applications in a Windows environment
- Ability to provide a criminal background check
- Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
- A college diploma in the health or social services field, or business/office administration
- Ability to speak French or another second language
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Home and Community Care Support Services
- Inclusive of the above, weekend availability will be assigned on a four week rotation (1 weekend every four weeks). Relief employees may switch their assigned weekend availability with other relief staff by providing a minimum of 14 days’ written notice to the scheduling team.
- Relief staff may provide up to 4 weeks of unavailability per year (limited to 2 weeks during “peak periods” as defined below).
- Relief staff must be available to be available to be contacted by text message until 900 a.m. on any day for which they have submitted availability in order that they can be assigned to work on that day.
- For the purposes of confirming their availability, the Employer will provide Relief staff with Availability Templates which each Relief staff must complete and submit to the relevant by the 1st day of the month for the following month. Availability Templates must be submitted for the last week of June to the end of the first week of September by April 1st. Availability Templates must be submitted for the months of November and December by October 1st.
- Relief staff must be available to work 5 out of 7 shifts (830am – 900pm), including one Monday or Friday per week.
- Relief staff must be available for at least six (6) paid holidays in each fiscal pay year including Christmas Day or New Years’ Day.
- Spring March Break, plus the week prior to March Break
- Summer the last week of June to the end of the first week of September
- Winter the period from December 15 through to January 5
- Membership in a world class defined benefit pension plan
- Valuable development opportunities
- Attractive comprehensive compensation packages and benefits
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