Care Coordinator Jobs

Layla empowers Canadians to take greater control of their mental health, bridging the gap between wanting care and getting it. Through a client-centered approach, we make it faster to connect with the right therapist or mental health support.

We are looking for a driven individual with excellent customer service and client care skills.

This is a full-time role, weekday schedule. This is a remote position, and is open to anyone residing in Ontario or Alberta. Travel to GTA (3-4 times per year) will be required and expenses covered by the company if the applicant resides outside the GTA. Applicants must be legally eligible to work in Canada.

Please note our whole team is remote and all interviewing and training will be done virtually.

Responsibilities

• Acting as the clients’ first point of contact with Layla and building a trusted relationship
• Keeping thorough and up-to-date logs on a daily basis;
• Engaging in email and phone dialogue in a timely, professional, and helpful manner;
• Responsible for a variety of administrative tasks that evolve over time,
• Working collaboratively with the client and therapists throughout the duration of the case to ensure high quality and clients/partner satisfaction;
• Working with the Layla team to identify and assess processes to continually improve service delivery;
• Coordinating counseling and therapy services that fit clients’ needs and preferences. This includes conducting intake that takes into account multiple factors and where appropriate risk assessment and planning;
• Supporting initiatives outside of client and therapist coordination, including working collaboratively with various teams and functions across Layla on different projects

Interests

• Interest in being part of a high-growth, fast changing start-up. Able to handle uncertainty, change, and fluctuations in workload from time to time;
• Interest in mental health, evidence-based practice, and appreciation for what drives success in therapy;
• Passion for exceptional client service and the systems and culture required to achieve it;
• Enjoys talking to and helping people and advocating for their wellness;

Professional Experience and Qualities

• Computer skills (Google Suite, Sheets/Excel) and highly comfortable with technology;
• Adaptable and quick study of updates to tech systems and workflow;
• Bachelor of Social Work or Diploma in a Social Service Worker Program required with eligibility to register as Registered Social Worker or Registered Social Service Worker is a requirement
• Strong attention to detail and organization; ability to deliver high quality client care with high levels of responsiveness, efficiency, and accuracy;
• Problem solver – proactive and positive minded;
• A dedicated professional, with high level of responsibility and care for their work
• 2+ years of experience in client care, customer service, healthcare operations, case coordination/management, social work, or other relevant;
• Excellent customer service skills;
• High tolerance for change in a growing and evolving organization;

Location & logistical requirements

• Access to a private and confidential space (this is important for team collaboration as well as speaking to clients professionally and confidentially)
• This is a remote full time job requiring 40 working hours per week. You will have some flexibility in setting your own schedule (e.g. starting anytime between 8am to 10:30am EST).
• Access to personal phone and reliable internet. Computer to be provided by the company;

How to Apply

We appreciate your interest in Layla, please apply on the link provided in the application. We look forward to reviewing your application, and will be in touch to arrange an interview if your profile matches our current needs.

Benefits

• Support for professional development activities (time and funding)
• A diverse, passionate, and friendly team
• Good health & wellness benefits for you and your family
• 20 paid vacation days

Application deadline: June 14th,2023

Expected start date: July 31st, 2023

Job Types: Full-time, Permanent

Salary: $48,000.00 per year

At Layla, one of our core values is to promote diversity. We welcome applications from a broad range of candidates including those with non-traditional backgrounds as well as non-Canadian experience. If you’re unsure about your qualifications for this position, we’d still encourage you to apply.

Please note that due to the sensitive nature of the work we do, a background check is required as a condition of employment.

Layla welcomes applications from candidates with differing abilities. Please let us know if you require accommodation at any stage in the selection process.