Care Coordinator, Intake Extended Hours

CARE COORDINATOR, Intake Extended Hours

POSITION TITLE Care Coordinator, Intake Extended Hours

REPORTS TO Manager, Patient Services

POSITION STATUS Permanent, Full-Time

DIVISION / DEPARTMENT Patient Services

LOCATION Waterloo

COMPETITION NUMBER 23-O-125

POSTING DATE August 21, 2023

CLOSING DATE 430 pm, August 28, 2023

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Establish a helping relationship with patients and their families
• Coordinate and monitor care plan delivery
• Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
• Link patients with service providers
• In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans

What must you have?

• Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
• College of Audiologists and Speech Language Pathologists of Ontario
• Membership, in good standing, with the applicable regulatory body
• Knowledge of the health care delivery system and community resources
• A valid driver’s licence and access to a reliable vehicle
• Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
• Ontario College of Social Workers and Social Service Workers at a Masters Level
• Established ability to accurately complete required documentation, reports and forms
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
• College of Nurses of Ontario
• Proficient in a Windows environment
• 2+ years of recent experience in community health or a related field
• College of Occupational Therapists of Ontario
• College of Physiotherapists of Ontario

What would give you the edge?

• Case management experience or recent related community experience
• Ability to speak French or another second language
• Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Attractive comprehensive compensation packages and benefits
• Membership in a world class defined benefit pension plan
• Valuable development opportunities

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

How do you apply?

Interested candidates should submit their resume and cover letter before 430 pm on Monday, August 28, 2023, stating Competition # “23-O-125- Care Coordinator, Intake Extended Hours” in the subject line of the email, to [email protected]

If you are already an employee of Home and Community Care Support Services, submit your resume to [email protected].

By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Waterloo Wellington who are participating in the selection process.

All applications will be reviewed however, only those selected for an interview will be contacted.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.