Clinical Intake Coordinator Jobs

Creating new client profiles in CLIO (our client management program);

Connecting new clients with their legal team (law clerk and lawyer) via email;

Must have experience using Microsoft 365 (email, OneDrive, calendar), Word, Excel, and Zoom.

Must be able to self-manage and be self-motivated;

The Successful Candidate Will Have the Following Qualifications

Answering phone calls for our three offices (Kawartha Lakes, Ottawa and Toronto)

Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan

Access to exclusive discount offers and deals for VCH staff

Work in a team-based environment and provide supervision and work direction to designated clerical staff.

Arrange and participate in meetings, prepare agendas and take minutes.

Ability to communicate effectively both verbally and in writing.

Ability to deal with others effectively.

Communicate with assessors to obtain information pertaining to file management;

Attend case management meetings as required with a multidisciplinary team including key stakeholders;

Schedule medical/occupational services following intake process and time requirements;

Communicate and confirm with all parties of appointment times and assessment requirements;

Review of reports and services for accuracy and contractual requirements;

Assist with weekly reporting requirements;

Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment

Case management experience or recent related community experience

2+ years of recent experience in community health or a related field

Knowledge of the health care delivery system and community resources

Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills

Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics

Providing limited case management support (over the phone or in-person) to clients that do not need caseworker support.

Maintaining extensive and current knowledge of older adult-specific community resources.

Degree in Social Work; or relevant diploma with experience.

Three years of experience in the social/human services field, focusing on gerontology, is preferred.

Working knowledge of trauma-informed practice and strength-based client-centred social work approaches.

The ideal candidate will have the following qualifications:

Good communication skills in French/English, both written and verbal.

1-2 years of experience in Retail/Administration/Customer Service or a recent graduate

Good typing skills and phone demeanour.

Bilingual Claims Intake - Remote or Hybrid

Key Role Responsibilities / Activities

Act as the initial point of contact for customers calling in to report a health/travel claim.

Manage the internal transfer waiting lists and process internal transfer applications.

Manage vacancies to minimize vacancy loss.

Coordinate with other departments of move ins and move outs, including property services, finance, and support services.

Receive notice of terminations /vacancies from tenants and/or staff; inform relevant staff including property services and finance staff.

Learn and maintain current knowledge of RGI and relevant guidelines for determining rent.

Provide information and explanations of rent charges to tenants, support workers, managers and other relevant staff.

Extended Health and Dental Benefits

Excellent verbal and written communication skills

Proficient computer skills; Microsoft Office, CRM, and other Software

1-year experience in a client-facing role

Answer calls from current and prospective clients,

Enter data into CRM, schedule consultations, and process payments,

Data Management: Collect, collate and manage data collection for program progress and evaluation.

Excellent verbal and written communication skills

Strong interpersonal skills, active listening, and ability to communicate clearly and empathetically

The ability to multitask, prioritize assignments, and manage a high volume of appointments and administrative tasks

Experience with EMR, iPHIS and other healthcare-related software is an advantage

Critical thinking skills and the ability to make sound decisions under pressure

3. Manage the clinic’s web-based management software program (OWL).

6. Manage the integrity of the client database for the purpose of statistical analysis and collection.

4. Upon request assist with clinic student events, self-directed continuing education and attending special TICP events.

▪ Minimum 2 years experience of human service work is an asset;

▪ Previous experience in an intake position is an asset;

▪ Previous experience in a community agency is an asset;

Other Knowledge, Skills, Abilities or Certifications:

·Must be proficient in computer skills including database management skills

·Strong organizational and time management skills

·University degree in social sciences or related field or equivalent education/experience

·An equivalent combination of education and experience will also be considered

·1-2 years of experience of human service work is an asset

Support ongoing projects within Health Management team;

Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP);

Identify possible Adverse Events (AEs) within data files;

Prepare an AE Report corresponding to every identified AE;

Review quality of report with great attention to detail and submit the AE reports to local DS&E;

Reconcile case number provided by DS&E;

Good knowledge of and experience with database management in a healthcare setting with some knowledge of health information systems.

College diploma or university degree in an administrative field, social services or equivalent or an equivalent combination of education and experience;

Experience in or/ and knowledge of managing social media campaigns;

Monitors office equipment/services and informs the Office Coordinator of issues and service requirements

Monitors and manages office and meeting rooms bookings, assisting staff when necessary

Non-violent crisis intervention, First Aid, CPR and ASIST certifications are assets;

Crisis Intervention and Management Training.

Be knowledgeable about ICYMH programs and service providers in Toronto to facilitate high-quality service navigation.

Minimum of three years of related experience.

Excellent clinical assessment, formulation, and treatment planning skills are essential.

Extensive knowledge of mental health disorders and diagnoses.

Collect information about strengths, service needs, risks, and related matters using established and/ or standardized assessment tools.

Superior time management and organizational skills to manage competing priorities;

Coordinate and receive retainer payment for new matters and communicate same upon receipt to partners and Human Resources and Finance Manager;

Offer water, coffee or tea to guests;

Excellent written and verbal communication skills;

Strong communication and interpersonal skills (verbal, written, and listening);

Able to learn new skills quickly;

Effective interpersonal and leadership skills.

Ability to effectively employ human relation skills including conflict resolution.

Demonstrated critical thinking and problem solving skills.

Knowledge of and ability to apply research, qualitative and quantitative techniques.

Ability to provide direct client care when and if needed.

Ability to organize, coordinate and prioritize own work and that of others.

Two (2) years' experience in administration, coordination or related experience or an equivalent combination of education, training and experience;

Maintains current knowledge of department’s services, eligibility criteria, wait-list period, and overall service profile;

Maintains up-to-date knowledge of community resources to provide program-related information to participants;

Experience working with children, youth & families;

Experience with trauma-informed and attachment-focused approaches;

Cross-cultural training and/or experience in working in a multicultural environment;

Participates in Medication Management such as Medication Pass Audit, Monthly Narcotic sheets audit, Medication drug destruction, Quarterly Reviews, etc.

Provides constructive feedback to the Director of Care regarding staff performance and suggests staff training and education needs

Provides input and recommendation to the Director of Care regarding equipment, supplies requirements etc.

Completes AIS, Surge Learning, and other required mandatory education

Masters in Nursing or equivalent post diploma education preferred

Successful completion of Basic Life Support certification

Benefits Include:Competitive Wages….Annual bonus based on Performance…Company Matched RRSP Program…Reimbursement Of Educational Upgrading….Strong Benefits (glasses,dental,prescriptions)

Experienced in a Microsoft Environment

..Wellness days Program ….HYBRID FLEX Days opportunity following successful training…Ongoing Top Training and development…Convenient downtown location

In this critical position you are the first contact with clients in regard to a Claim.

2 years in similar role

medical secretarial background an asset