Intake Coordinator Jobs

Work Location:Hybrid

Position Type:Permanent

Location:Scarbrough,Ontario

Our client in mental health is seeking Service Navigator 2 - Complex Clients.It is a full-time permanent position that provides service planning, navigation and brief supportive counselling to children and youth experiencing complex mental health concerns and their families to ensure infants, children, youth, and their families, move in through and out of publicly funded mental health services in a timely and seamless manner.

Responsibilities

• Connect with the child/ youth and family to obtain information, match to potential services, and support the client in determining a service plan to address mental health concerns.
• Collect information about strengths, service needs, risks, and related matters using established and/ or standardized assessment tools.
• Develop and maintain collaborative working relationships with stakeholders and service providers to ensure the needs and goals of the youth and families are a priority.
• Be knowledgeable about ICYMH programs and service providers in Toronto to facilitate high-quality service navigation.
• Educate families about mental health and relevant services and processes to facilitate their understanding, support informed decision-making and readiness for treatment.
• Ensure accurate and timely documentation in client information system(s) following guidelines and organizational and accreditation standards.
• Utilize tools and contact potential programs as necessary to ascertain program availability and waiting time, if any, for treatment.
• Convene, organize, and chair regular meetings with community partner agencies (CSSRC, STEPS) to hear presentations on children with complex care needs.
• Facilitate service planning with community partners about referrals for complex clients, which are directed to the Children’s Service System Review and Consultation (CSSRC) and STEPS Residential Enhancement Fund. Coordinate support and financial resources to meet client needs.
• Match clients to services that meet mental health concerns, support informed decision-making, and make referrals to identified programs.

Qualifications

• Crisis Intervention and Management Training.
• Experience with providing a broad range of clinical services and demonstrated effective work with a child andadolescent population who present a variety of clinically challenging issues.
• Excellent clinical assessment, formulation, and treatment planning skills are essential.
• Minimum of three years of related experience.
• Master’s Degree in Social Work or Psychology is preferred; A Master’s degree in a Health-Related discipline.
• Familiarity with and exposure to the Diagnostic and Statistical manual.
• Extensive knowledge of mental health disorders and diagnoses.
• Must be registered and in good standing with the Ontario College of Social Workers and Social Service Workers(OCSWSSW) as a Social Worker or the College of Registered Psychotherapists of Ontario (CRPO).
• Bachelor’s Degree in Social Work or other Health-Related discipline is required.