Client Intake Coordinator Jobs

Knowledge and experience of the various approaches to substance use

Knowledge and experience with supportive counseling techniques

Experience conducting intake and preliminary psychosocial, addiction and mental health assessments and providing effective triage

Experience with motivational interviewing or other engagement strategies

Knowledge, understanding and sensitivity to addictions, problem gambling, mental health issues and concurrent disorders

Knowledge of motivational interviewing techniques

Creating new client profiles in CLIO (our client management program);

Connecting new clients with their legal team (law clerk and lawyer) via email;

Must have experience using Microsoft 365 (email, OneDrive, calendar), Word, Excel, and Zoom.

Must be able to self-manage and be self-motivated;

The Successful Candidate Will Have the Following Qualifications

Answering phone calls for our three offices (Kawartha Lakes, Ottawa and Toronto)

Communicate with assessors to obtain information pertaining to file management;

Attend case management meetings as required with a multidisciplinary team including key stakeholders;

Schedule medical/occupational services following intake process and time requirements;

Communicate and confirm with all parties of appointment times and assessment requirements;

Review of reports and services for accuracy and contractual requirements;

Assist with weekly reporting requirements;

Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment

Case management experience or recent related community experience

2+ years of recent experience in community health or a related field

Knowledge of the health care delivery system and community resources

Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills

Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics

Providing limited case management support (over the phone or in-person) to clients that do not need caseworker support.

Maintaining extensive and current knowledge of older adult-specific community resources.

Degree in Social Work; or relevant diploma with experience.

Three years of experience in the social/human services field, focusing on gerontology, is preferred.

Working knowledge of trauma-informed practice and strength-based client-centred social work approaches.

The ideal candidate will have the following qualifications:

Good communication skills in French/English, both written and verbal.

1-2 years of experience in Retail/Administration/Customer Service or a recent graduate

Good typing skills and phone demeanour.

Bilingual Claims Intake - Remote or Hybrid

Key Role Responsibilities / Activities

Act as the initial point of contact for customers calling in to report a health/travel claim.

Manage the internal transfer waiting lists and process internal transfer applications.

Manage vacancies to minimize vacancy loss.

Coordinate with other departments of move ins and move outs, including property services, finance, and support services.

Receive notice of terminations /vacancies from tenants and/or staff; inform relevant staff including property services and finance staff.

Learn and maintain current knowledge of RGI and relevant guidelines for determining rent.

Provide information and explanations of rent charges to tenants, support workers, managers and other relevant staff.

Extended Health and Dental Benefits

Excellent verbal and written communication skills

Proficient computer skills; Microsoft Office, CRM, and other Software

1-year experience in a client-facing role

Answer calls from current and prospective clients,

Enter data into CRM, schedule consultations, and process payments,