Client Access/Intake Worker

Internal/External Employment Opportunity

Position: Client Access Worker/Intake Worker

Component/Team: Client Access Team

Status: Permanent, 1.0 FTE Full-Time (35 hours per week)

Salary Scale: $53,435 - $64,355 annualized salary plus benefits

Start Date: Immediately

APPLICATION DEADLINE: September 15, 2023 at 4:00 p.m.

Position Description:

The Client Access/Intake Worker plays a critical role in engaging, welcoming, assessing the needs of, and providing direct services and internal / external referrals for clients and community members. The Client Access/Intake Worker provides timely phone responses to requests for addiction and mental health information, requests for counseling services and requests for information about Centre and community services. The Client Access/Intake Worker provides information, intake, preliminary assessment and referral services to ensure seamless service provision. The Client Access Worker also facilitates education groups, and provides crisis counseling and follow-up supportive counseling. The Client Access Worker provides care coordination to support and promote a coordinated approach to treatment planning and service delivery.

Reporting Relationship:

The position is directly accountable to the Client Access Team Lead, through the Team Lead to the Director and through the Director to the Executive Director.

Requirements

Skills, Education and Experience:

Requirements for this position include:

Education and Language

• A Baccalaureate degree in Social Sciences or a related discipline
• Fluency in English, both oral and written
• French (reading comprehension): Intermediate +
• French (oral comprehension): Advanced +
• Be a member in good standing of a college or order such as the College of Registered Social Workers and Social Service Workers
• Under the Centre’s designation to provide French Language Services:
• French (oral expression): Advanced

Professional Experience

• Two to four years front line client experience providing supportive counseling and crisis intervention in a social service setting, particularly with individuals living with Concurrent Disorders
• Experience with motivational interviewing or other engagement strategies
• Experience conducting intake and preliminary psychosocial, addiction and mental health assessments and providing effective triage
• Experience working with a broad range of populations, including: at risk youth, street-involved people, people with mental health and/or addictions issues, multi-cultural communities and people experiencing significant barriers to access
• Experience facilitating education groups

Knowledge, Skills And Abilities

• Knowledge, understanding and sensitivity to addictions, problem gambling, mental health issues and concurrent disorders
• Ability to de-escalate crisis situations in a therapeutic manner
• Knowledge of community resources in Ottawa
• Strong suicide intervention skills
• Strong crisis intervention and assessment skills
• Ability to identify client service needs and refer appropriately
• Knowledge of motivational interviewing techniques
• Demonstrated flexibility, good judgment, initiative & creativity
• Ability to work under stress with multiple demands and tasks
• Ability to work within a harm reduction framework
• Knowledge and experience of the various approaches to substance use
• Strong intake, assessment and triage skills
• Respect and valuing of the diversity of communities and individuals
• Ability to facilitate education groups of up to 25 participants
• Strong interpersonal, organizational and problem-solving skills
• A non-judgmental and positive attitude towards street-involved people, people who are HIV+ or who are at risk of becoming HIV+ and people with addictions, mental illness and concurrent disorders
• Effective communication skills
• Demonstrated ability to exercise strong decision-making skills and deal with unpredictable situations
• Knowledge and experience with supportive counseling techniques

Benefits

Sandy Hill Community Health Centre offers employees an excellent benefits package which includes 4 weeks holidays (pro-rated to status) in addition to a Pension Plan (Healthcare of Ontario Pension Plan - HOOPP) and excellent Group Insurance Plan.

Conditions of Employment:

Hours of work will be developed in collaboration with the successful candidate to ensure a healthy work-life balance. A schedule of work will be based on the Centre’s hours of operation and program requirements.

An offer of employment will be conditional upon the candidate completing a criminal reference check, verification of educational requirement for this position and linguistic profile to the satisfaction of the Sandy Hill Community Health Centre.

Accommodation:

SHCHC will provide accommodation for applicants with disabilities in its recruitment process.

If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

Clients of the Centre are welcome to apply. Should a client become the successful candidate, they will no longer be able to continue receiving services at Sandy Hill Community Health Centre. Assistance will be made available to find an alternative provider.

Only applicants selected for an interview will be contacted. No phone calls please.

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