Intake Clerk Jobs

About Durham College

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

Duties And Responsibilities

This position provides support to students and staff and performs a variety of duties associated with the supporting the Access and Support Centre (ASC), Coaching, and the Campus Health and Wellness Centre at the Whitby campus within the Student Success Centre (SSC). The incumbent is knowledgeable and sensitive to the educational needs of students with exceptionalities; students who are struggling academically and students seeking career clarification; or require referral to counselling services, and require coaching in addition to the policies of Durham College. The incumbent will represent the SSC in a professional manner.

Customer Service

• Respond appropriately and with sensitivity to in-person, email and telephone inquiries regarding disability, counselling, career and academic support services.
• Represent the Student Success Centre (SSC) in a professional manner.
• Provide referrals to students as appropriate.
• Respect confidentiality of student information (verbal and written).
• Follow-up with registered students on behalf of the centre as needed.
• Schedule appointments for students to meet with advisors in ASC, CWC and Career Services.
• Respond appropriately to students or parents in distress.

Clerical Support

• Receive and sort mail for the department.
• Maintain filing system for office.
• Ensure staff absences are communicated to the directors of the service areas immediately to ensure alternate service plan can be put into effect.
• Maintain correspondence, distribute and receive student intake forms, create student files.
• Oversee the proper disposal of highly sensitive/confidential student records in accordance with the SSC’s record archiving plan.
• Ensure office supplies and equipment are tracked and replaced as needed
• Ensure the SSC reception area is welcoming and well maintained.
• Enter student contact information into clockworks database, with each new student/appointment
• Record and maintain attendance records for the department staff in Whitby and for ALS in Oshawa.
• Schedule, prepare agendas and record minutes of staff meetings.
• Provide clerical support to department staff as required.
• Enter information into databases and print off reports (utilizing Banner).
• Facilitate the peer tutoring process by providing information, referrals, and arranging peer student/tutor meetings
• Provide photocopies and collate as required.

Qualifications

• Strong oral and public speaking skills and superior writing ability, creative and excellent organizational and problem-solving skills.
• Experience in Oscar and Clockworks systems is an asset.
• Mental Health First Aid, and ASIST training certifications are preferred.
• Minimum of two years of work experience in office, reception and customer service.
• Excellent customer service/interpersonal skills.
• Must have experience and demonstrating understanding and sensitivity to individuals with various exceptionalities.
• Minimum of a two-year diploma in Office Administration, Medical reception or Business Administration

Required Skills

Starting Rate: $24.38; Four Year Rate: $28.24

Required Experience

Hours: 35 hours per week (1) one hour lunch; Mon – Fri (8:00 am – 4:00 pm)

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes on July 17, 2023. Competition number SS23-92.