Client Intake Specialist - Part Time (Casual)

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

The Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary to support the National Marketing Team.

This is a casual position to provide cover for permanent staff when needed.

The Client Intake Specialist reports to the Client Experience Manager as designated by the Managing Director.

Duties And Responsibilities

• Support internal/external audit process.
• Manage the Intake process.
• Assist with administrative duties as necessary.
• Accurately record client information in system.
• Understand caller’s needs and manage the calls with compassion and efficiency.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Complete other tasks as requested.

Work Location : Mississauga National Office ( Onsite)

Education

University/College education or equivalent combination of education and experience.

Experience

• Experience within a healthcare environment preferred.
• Experience within a customer service environment.
• Strong computer and typing skills necessary, including Word and Excel. Previous experience with CRM an asset.
• Ability to multi-task; talk on the phone and take notes on the computer.
• Exceptional interpersonal and communication skills. Must be compassionate and caring.
• Ability to work independently within a team environment.
• Ability to work under pressure.

Other Skills And Abilities

Ability to handle difficult situations in an objective consistent format; excellent telephone communication skills and commitment to continual learning; above average communication and problem-solving skills.

Primary Location

ON-Mississauga