Security Agent (Casual Part-Time)

Company Description
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Casual Security Agent (Part-Time).
What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Wonderful company culture - our colleagues are at the heart of all that we do
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Learning programs through our academies designed to sharpen your skills
• Food & Beverage discount of 50% in our restaurants

Reporting to the Director, Security & Loss Prevention, you are a Guardian and Protector in ensuring the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed and will ensure your property remains a safe, enjoyable workplace and travel destination. Responsibilities and essential job functions include but are not limited to the following:

• Follow all safety policies
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
• Assist guests regarding hotel facilities in an informative and helpful way
• Other duties as assigned
• Ensure that any violations to law or hotel policy is investigated and reported
• Conduct departmental key control audits and maintain key control records
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Consistently offer professional, friendly and engaging service
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Maintain computer records of all actions in a Daily Activity Report
• Follow department policies, procedures and service standards
• Correct and report any fire hazards or health and safety hazards
• Patrol 665,000 sq. ft. citing insecurities and fire hazards

Qualifications

• High level of physical fitness
• Certification in CPR First Aid required
• Must possess a professional presentation
• Previous experience in a Security role required
• Valid Ontario Security Guard License
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to work well under pressure in a fast paced environment
• Highly responsible & reliable
• College/University certificate, previous security experience
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• University/College degree in a related discipline preferred
• Smart Serve certification required (updated if necessary)
• Bilingual in both official languages

Additional Information
Physical Aspects Of Position (included But Not Limited To)

• Occasional lifting and carrying up to 20 lbs
• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting