Afternoon Guest Service Agent (3-11Pm)

**Description**

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• What will I be doing?**

Responsibilities

Specifically, you would be responsible for performing the following tasks to the highest standards

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Receive, input, retrieve and relay messages to guests
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• What are we looking for?**
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Specifically, We Look For Demonstration Of These Values

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

• Teamwork
• We do the right thing, all the time.
• We're team players in everything we do.
• We operate with a sense of urgency and discipline
• We're leaders in our industry and in our communities.
• Now
• We're passionate about delivering exceptional guest experiences.
• Hospitality
• We're the owners of our actions and decisions.
• Leadership
• Ownership
• Integrity

In addition, we look for the demonstration of the following key attributes:

• Customer Focus
• Dependability
• Productivity
• Adaptability
• Quality
• What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) .

Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

**Qualifications**

**Behaviors**

**Preferred**

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Enthusiastic

Shows intense and eager enjoyment and interest

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Team Player

Works well as a member of a group

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Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

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Dedicated

Devoted to a task or purpose with loyalty or integrity

**Motivations**

**Preferred**

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Self-Starter

Inspired to perform without outside help

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Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

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Ability To Make An Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization