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Guest Experience Ambassador Jobs
Company | Hornblower Group |
Address | Niagara Falls, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Travel Arrangements |
Expires | 2023-07-22 |
Posted at | 1 year ago |
City Experiences is seeking Guest Experience Ambassadors for our Niagara City Cruises operation in Niagara Falls.
- Crew Events
- Competitive Wage
- Crew Recognition Awards
- Crew Referral Program - up to $200.00 per referral
- Complimentary Cruise Tickets, Parking & Uniforms
- Paid Training
- New Retention Bonus - up to $500.00!
- Reports to work on time and for all scheduled shifts
- Attends mandatory training classes and department meetings as scheduled by department management. Participates in set daily training talks, pre-shift and applies learning to job specifications
- Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
- Practices empowerment to solve a guest problem immediately and ensure guest satisfaction
- Ability to respond in a professional and efficient manner to any emergency or safety situation
- Maintains any applicable licenses and certifications
- Loads guests on to boat in a timely manner; ensures all strollers and wheelchairs are kept in secured location
- Greets guests, assists with special needs and resolves any concerns within scope of reference, forwarding any issues requiring escalation to Supervisor
- Answers guest inquiries and provides information to assist them with making choices regarding shopping, dining, and sight seeing
- Completes any other duties as assigned
- Demonstrates a positive attitude and enjoys serving our guests in a fun and relaxing environment
- Safely board guests onto elevators and funicular upon arrival and exit
- Assists with replenishment of supplies and stock
- Scan tickets, distribute ponchos, count passengers and provide the count to Captains
- Adheres to all health and safety regulations
- Maintains clean and safe work environment
- Understands all policies and procedures relating to the employee’s role within the company
- Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
- Participates in the monitoring, removal and recycling of used ponchos to designated recycle area; operates compactor to recycle ponchos
- Continually and repeatedly perform functions indoors and outdoors
- Knowledge of another language in addition to English is preferred
- Excellent organizational and troubleshooting skills
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
- Good communication and customer engagement skills
- O.S.S.D or equivalent as recognized by the Ministry of Education
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
- Must be able to work all shifts including days, weekends and holidays
- Minimum two (2) years working experience in a customer service environment (preferably in hospitality/tourism)
- Walk, stand, sit and work in all types of weather conditions for extended periods
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