Guest Services Agent Jobs

We are currently looking for two (2) part-time Guest Services Agents! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

What We Offer

• Annual Wellness Credit
• Education Reimbursement for you (and your children!)
• Leadership Development
• Culture of Recognition Program
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Team Building Events
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Hotel Stay Discounts
• Team Member Referral Program

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

• Perform other duties assigned by the Supervisor or department manager.
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Interact with all guests during check-in and check-out procedure;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Greet all incoming and outgoing calls in a professional and timely manner;
• Review logbook, and emails daily and complete all tasks on the checklist;
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Work closely and maintain proper communication with all hotel departments;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Create and cancel reservations as required, handle check-in and check-outs;

What We Are Looking For...

• Must be legally authorized to work in Canada.
• A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
• Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
• Excellent written and verbal communication skills are essential;
• Available to work days, evenings, weekends, and/or holidays as required;
• Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
• Customer Service experience, preferably in a Hotel Front Desk position;
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment;

About The Hotel

https://www.silverhotelgroup.com/hotel/holiday-inn-express-whitby/

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.