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Guest Services Supervisor Jobs
Company | Silver Hotel Group |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-07-30 |
Posted at | 10 months ago |
We are currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Guest Services Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our incredible hotel. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts.
- Hotel Stay Discounts
- Culture of Recognition Program
- RRSP Matching Program
- Education Reimbursement for you (and your children!)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
- Annual Wellness Credit
- Leadership Development
- Work with like-minded team members who are passionate about their work and keep things fun, every day!
- Team Member Referral Program
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
- Team Building Events
- Resolves guest problems quickly, efficiently, and courteously;
- Ensures a smooth operation of the Guest Services in the absence of the Guest Services Manager;
- Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
- Performs other duties as assigned including assisting team members with their roles during peak periods.
- Acts as a role model in the service vision and standards of the Guest Services Team;
- Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
- Verifies that accurate room status information is maintained and properly communicated;
- Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
- Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
- Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
- Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
- Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
- Demonstrated ability to interact in a team environment with several divisions/departments
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
- Excellent written and verbal communication skills are essential;
- Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
- Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
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