Evening Guest Services Supervisor Jobs

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.

Previous restaurant experience considered an asset

Paid Sick Leave Days (eligibility requirements)

Manager Meals and Store discount

Actively lead the front door

Develop and train hosts and hostesses

Ensure complete guest satisfaction and guest connection throughout each shift

Oversee and manage the entire end-to-end customer experience;

Liaise with Security, Janitorial, HVAC, and mall management to report repair and maintenance issues and tenant concerns around the centre;

Strong computer skills (MS Office); internet savvy and social media knowledge;

Work closely with the Property Manager to manage the Guest Services budget and ensure staff hours are within the allotted hours

Mentor, empower, and motivate the Guest Services team, meet team members regularly to provide feedback on performance and manage performance issues;

3 to 5 years of supervisory experience in a customer service or hospitality related industry;

ØCompletion of post-secondary education and/or equivalent industry experience.

ØWorks closely with other required departments to completely satisfy the requirements of Guest Services.

ØSuccessful applicant must have excellent organization, presentation, customer service and communication skills.

ØCoordinates advance and ongoing arrangements for special arriving groups and/or individuals.

ØSupports accounting effort through timely examination and action towards accounting irregularities and/or requests.

ØMaintains inventory of all Front Office stationary and sundry items.

Organizational Skills: Excellent organizational and time management skills to prioritize tasks, meet deadlines, and handle multiple responsibilities simultaneously.

Communication: Exceptional written and verbal communication skills to effectively collaborate with team members, other departments, and external stakeholders.

Order Processing: Work closely with scheduler and day shift supervisor to track and prioritized planned orders

Training and Development: Provide training, coaching, and mentorship to fulfillment associates, ensuring their continuous growth and development.

Problem-Solving: Proven ability to identify and resolve operational issues, implement process improvements, and make informed decisions in a fast-paced environment.

Attention to Detail: Meticulous attention to detail to ensure accuracy in order processing and quality control.

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.

Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;

Education Reimbursement for you (and your children!)

Ensures a smooth operation of the Guest Services in the absence of the Guest Services Manager;

Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;

Excellent written and verbal communication skills are essential;

Work with like-minded team members who are passionate about their work and keep things fun, every day!

University degree in journalism or equivalent with at least 3 years of practical and relevant experience.

Extensive experience working in an assignment role.

Personal experience with pitching and producing stories on under-represented communities.

Knowledge of changing audience trends and best practices, CBCNews.ca standards and social media.

Knowledge of production methods in the field and newsroom.

Knowledge of CBC's Journalistic Standards and Practices.

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.

Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences

Nightly report to be sent to all managers including details of guest experience issues

Exemplary communication skills (both verbal and written) with an ability to overcome objections and lead teams to provide memorable guest experiences

Work experience in an iconic, unforgettable, and inspiring location

Monitor the Hotels’ ambiance elements to drive a welcoming arrival experience for our guests

Respond effectively to onsite challenges and follow up with guests in person to ensure experience recovery

Previous supervisory, training, coaching and performance management experience, preferably within the hospitality industry.

Possess the knowledge and ability to set clear sales and service expectations for staff.

Develop and possess an extensive knowledge of activities, events, resort amenities and surrounding area information.

Excellent customer service, interpersonal and communication skills.

Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.

Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster!

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.