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Supervisor, Guest Services - Seasonal - Full Time
Company | Blue Mountain Resort |
Address | The Blue Mountains, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-06-18 |
Posted at | 11 months ago |
Seasonal (Seasonal)
- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster!
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Be an integral part of a Guest Services Supervisory Team in assisting the Manager, Assistant Manager and other Guest Services Supervisors, to ensure responsibilities are covered according to days off, Guest Service locations, orders, inventory, hours of operation and changing weather patterns.
- Supervise, motivate, coach and recognize performance amongst the guest service team at multiple Guest Services and Ticket Booth locations. Address, manage and document performance shortfalls as they happen. Conduct performance evaluations and initiate/suggest plans to help motivate workers to achieve goals.
- Accountable for daily maintenance equipment, supplies and amenities for department areas.
- Possess the knowledge and ability to set clear sales and service expectations for staff.
- Develop and possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
- Train and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of sales, service, safety and guest experience. Leverage and involve other departments as necessary. Develop SOPs and other training documents.
- Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery.
- Oversee and, when necessary, handle sales transactions for season passes, tickets, rentals, lessons and attractions; manage a cash float, balance and reconcile daily sales, balance safes, complete daily reporting and be familiar with and responsible for opening/closing all Guest Service locations.
- Monitoring and supporting online communication platforms such as Alto and QLess
- Experience with handling money.
- Ability to monitor and impact the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures with a proactive mindset
- Excellent customer service, interpersonal and communication skills.
- Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.
- Previous supervisory, training, coaching and performance management experience, preferably within the hospitality industry.
- Computer skill required.
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