Guest Services Supervisor/Night Auditor

Scope:

Under the direction and supervision of the Guest Services Manager/General Manager, key responsibility is for supporting the operation of the Guest Services Department.The Guest Services Supervisor supports the Guest Services Manager & General Manager as well as liaises with other departments in the implementation of the hotel’s Guest Service policies.

Primary Responsibilities:

ØCoordinates advance and ongoing arrangements for special arriving groups and/or individuals.

ØSupports accounting effort through timely examination and action towards accounting irregularities and/or requests.

ØMaintains inventory of all Front Office stationary and sundry items.

ØMonitors all Front Desk activities, coaching GSR’s and Bellmen as required.

ØPerforms all Night Audit duties, including but not limited to posting of Room & Tax charges, balancing guest accounts, telephones, Food & Beverage outlets, and end of day reports.

ØReviews all departmental documentation, runs statistical reports, and balances each department.

ØConducts hotel tours and services clients within the company and property policies.

ØWorks closely with other required departments to completely satisfy the requirements of Guest Services.

ØPrepares necessary reports for statistical analysis, departmental operations, and hotel preparation.

ØFulfills all Front Desk and Reservations duties required while on shift

ØAssists and supports the Guest Services Manager as well as the General Manager with any initiatives required to ensure the ongoing success of the hotel.

ØResponds quickly to guest requests in a friendly manner.Follows up to ensure guest satisfaction.

ØProvides a professional image at all times through appearance and dress.

ØFollows company policies and procedures. Leads by example, in the Four Key Principles

Qualifications:

ØExperience in hospitality industry required, guest services experience and night audit experience preferred, accounting experience considered an asset.

ØCompletion of post-secondary education and/or equivalent industry experience.

ØSuccessful applicant must have excellent organization, presentation, customer service and communication skills.

ØBe a team player, lending support to colleagues when possible and in turn seeking support when required.

ØMaintains an upbeat and professional demeanor and attitude.

ØMust have ability to work under minimal supervision and with priority deadlines.

ØMust possess a valid G-license.

ØBilingualism is an asset.

ØAvailability must include overnights, evenings, weekends and holidays.