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Night Auditor Jobs
Company | Buffalo Lodging Associates, LLC |
Address | Niagara Falls, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-08-02 |
Posted at | 9 months ago |
Location Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada
- +1 905-356-1944
- Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
- Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
- Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
- Prepares guest folios for express check out.
- Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
- Initiative - Asks for and offers help when needed.
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.
- Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
- Team Work – Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
- Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
- Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Is able to meet the demands of the industry with regard to working holidays and weekends.
- Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, newspapers, guest folios, etc.
- Organizational Support – Follows policies and procedures.
- Compliance – Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required. Verifies room charges and rates prior to running audit. Prints and distributes various computer audit reports and compiles daily audit packs.
- Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
- Learning and Development Opportunities
- Hotel Discounts – for You, Your Friends and Family
- Monthly Employee Appreciation Activities & Events
- Medical, Dental & Vision Insurance
- Sick Time
- Employee Referral Program
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