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Front Reception / Night Audit - C Hotel
Company | Carmens Group |
Address | Hamilton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-20 |
Posted at | 9 months ago |
The C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence.
- Manage and resolve all guest complaints in a professional and courteous manner
- Report hotel financial records and create reports in accordance with the Carmen’s Group accounting team
- Respond to guest requests and inquiries in a timely manner
- Audit all in house guests’ portfolios for completeness and accuracy
- Provide a warm, engaging and personalized experience for our guests
- Roll front desk computers to next business day
- Use persuasive selling techniques to sell rooms and to promote other services available at the Hotel
- Compile and check daily record sheets, guest accounts, receipts and vouchers
- Exercise good judgment and demonstrate leadership abilities
- Excellent verbal and written communication skills
- Friendly, professional and customer service focused
- Strong problem solving abilities
- Previous experience using a POS system an asset
- Experience using OPERA considered an asset
- Minimum 1-2 years' experience as a Guest Services Agent or Night Auditor
- Smart Serve Certified
- High School Diploma required, completion of college or university program in hospitality management is considered an asset
- Availability to work 11:00pm until 7:00am on Fridays and Saturdays
- Fun and inviting atmosphere working alongside a passionate team
- Positive and safe workspace with emphasis on inclusivity
- Group RRSP
- Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
- Competitive wage package
- Great Place to Work Certified
- Restaurant discounts
- Wellbeing programs
- Staff recognition, years of service rewards
- Worldwide hotel discounts
- Pay on demand
- Participation in staff events
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