Relief Guest Services Supervisor Jobs

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.

Oversee and manage the entire end-to-end customer experience;

Liaise with Security, Janitorial, HVAC, and mall management to report repair and maintenance issues and tenant concerns around the centre;

Strong computer skills (MS Office); internet savvy and social media knowledge;

Work closely with the Property Manager to manage the Guest Services budget and ensure staff hours are within the allotted hours

Mentor, empower, and motivate the Guest Services team, meet team members regularly to provide feedback on performance and manage performance issues;

3 to 5 years of supervisory experience in a customer service or hospitality related industry;

Proactively monitor the MES data management system to ensure accuracy and effective information

Understanding of lean manufacturing and quality management standards (ISO 9001, Six Sigma, 5S, etc.), is an asset

Minimum of 5 years’ experience in a production plant environment

2+ years’ experience in a leadership capacity

An understanding of products and process knowledge is an asset

Excellent communications skills, verbal and written

ØCompletion of post-secondary education and/or equivalent industry experience.

ØWorks closely with other required departments to completely satisfy the requirements of Guest Services.

ØSuccessful applicant must have excellent organization, presentation, customer service and communication skills.

ØCoordinates advance and ongoing arrangements for special arriving groups and/or individuals.

ØSupports accounting effort through timely examination and action towards accounting irregularities and/or requests.

ØMaintains inventory of all Front Office stationary and sundry items.

A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance

Prepare Grab & Go Food lines

Personal Development and Training opportunities

Regular social events and communication with our leaders

Recognition schemes and people awards

Access to some great high street discount vouchers

Understanding, applying, adhering to the approved maintenance work management program, and ensuring compliance to planned and scheduled work orders

A competitive base salary reflective of your skills and experience with annual incentive program

Monitoring working practices and adherence to safety procedures to ensure safety of employees. Complying with Rio Tinto and statutory safety requirements

Technologist Diploma or Engineering Degree or Interprovincial Red Seal Interprovincial trade qualification in a mechanical field

A minimum of 5 years of experience in an industrial setting mining, processing, manufacturing or related

Effective leadership skills the ability to set direction, prioritize and achieve objectives, actively listen, and engage and motivate your team members

Basic math skills and knowledge of proper cash handling procedures.

Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.

Excellent communication skills with the ability to read, write and understand English.

Strong attention to detail and organization skills.

Basic computer and office skills.

Bring smiles to guests from around the world by providing warm welcomes.

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.

Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;

Education Reimbursement for you (and your children!)

Ensures a smooth operation of the Guest Services in the absence of the Guest Services Manager;

Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;

Excellent written and verbal communication skills are essential;

Work with like-minded team members who are passionate about their work and keep things fun, every day!

A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance

Working within a small team.

Be always punctual and presentable.

Product meals in accordance with a planned menu.

Personal Development and Training opportunities

Regular social events and communication with our leaders

Minimum 1 year experience managing a team.

Minimum 2 years’ experience working within a unionized environment.

Working knowledge of Microsoft Office.

Experience working in a customer service role (e.g., dealing with customers).

Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.

Possess a valid permanent driver’s license (no graduated or temporary license)

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.

Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences

Nightly report to be sent to all managers including details of guest experience issues

Exemplary communication skills (both verbal and written) with an ability to overcome objections and lead teams to provide memorable guest experiences

Work experience in an iconic, unforgettable, and inspiring location

Monitor the Hotels’ ambiance elements to drive a welcoming arrival experience for our guests

Respond effectively to onsite challenges and follow up with guests in person to ensure experience recovery

Previous supervisory, training, coaching and performance management experience, preferably within the hospitality industry.

Possess the knowledge and ability to set clear sales and service expectations for staff.

Develop and possess an extensive knowledge of activities, events, resort amenities and surrounding area information.

Excellent customer service, interpersonal and communication skills.

Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.

Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster!

Time-management savvy and expert multitasker who thrives in the service industry.

Full benefits package for full-time employees

Manage employee performance through training, coaching, evaluation and mentoring.

Customer service skills that exceed guest expectations.

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to manage issues and empower a team to excel.