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Guest Services Supervisor Jobs
Company | Gateway Casinos and Entertainment Limited |
Address | Burnaby, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Food and Beverage Services,Gambling Facilities and Casinos,Hospitality |
Expires | 2023-06-29 |
Posted at | 11 months ago |
Description
- Exciting, supportive and fun work environment
- Retirement savings plan
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
- Full benefits package for full-time employees
- Ensure that quality and standards meet expectations on a day-to-day basis.
- Manage employee performance through training, coaching, evaluation and mentoring.
- A relationship-builder who encourages open communication and collaboration.
- Customer service skills that exceed guest expectations.
- Handle complaints, room issues, and conflicts graciously.
- Ensure that proper safety, hygiene, and sanitation practices are followed.
- Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
- Ability to direct and supervise staff.
- Benefit from working flexible hours, evenings, and weekends.
- Strategic thinker who has an eye for detail and a capacity to see the big picture.
- Ability to seamlessly handle complaints, room issues and conflicts.
- Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.
- Ability to manage issues and empower a team to excel.
- A relationship-builder who encourages open communication and collaboration.
- Time-management savvy and expert multitasker who thrives in the service industry.
- Efficient multitasker who thrives in a fast-paced environment.
- Minimum two years of experience in the guest services and/or hospitality industry.
- Can benefit from working flexible hours, evenings, and weekends.
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