Guest Services Agent Jobs

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Four Points by Sheraton is currently looking to fill the role of Guest Services Agent.

Located at near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO!

What we offer:

• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport).
• An excellent work environment, with a focus on staff recognition, teambuilding and an atmosphere of growth and development.
• Subsidized staff accommodation
• Internal growth and a culture of promotion from within. Supervisor and Management positions open to internal applicants for four hotels within Kelowna.
• World-wide accommodation and dining discounts with Marriott brands.

Position Summary:

Ideal Guest Services Agents are passionate about customer service. They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Our associates have a keen intuition that allows them to anticipate needs and exceed expectations. These associates have excellent communication skills, can multi-task, are team-oriented, and work diligently to resolve issues when they arise. Guest Services Agents are constantly looking for ways to enhance the guest experience.

Responsibilities:

• Enter rewards information and enroll new members
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately
• Operate moneris and squirrel
• Make reservations and assign appropriate guestrooms based on preferences and requests
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
• Maintain confidentiality of proprietary information; protect company assets.
• Coordinate with Housekeeping to track room status and guest concerns
• Secure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide change
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Supply guests with directions and information, arrange transportation if needed
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Perform other reasonable job duties as requested by Supervisors and Managers

Qualifications:

• High School graduation required
• First Aid an asset
• Commitment to delivering a high level of customer service
• Previous experience in a customer-focused industry
• Good computer skills required
• Ability to work on your own and as part of a team
• Class 5 driver’s license an asset
• Positive attitude and good communication skills
• Superhost training an asset

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