Guest Agent Ii Jobs

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

Guest Agent II

What Is In It For You

• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly rate of pay $23.49 to $26.85
• Complimentary meal during your shift through our Colleague Dining Program
• Employee benefit card offering discounted rates at Accor properties worldwide
• Opportunity to develop your talent and grow within your property and across the world!
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Complimentary uniform laundering
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver

What You Will Be Doing

• Take responsibility for any guest inquiries and problem solve to resolve any guest issues
• Check guests in and out of the hotel with warm and engaging service
• Assist in the coordination and blocking of rooms for incoming group and tour arrivals
• Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service
• Handle cash effectively and accurately
• Must be flexible in terms of working hours, including overnights
• Sophisticated communication skills, both written and verbal
• Must possess a professional presentation
• Promote and recommend the use of the hotel outlets and the spa
• Focus attention on guest needs, remaining calm and courteous at all times
• Other duties as assigned

Qualifications

Your experience and skills include:

• Required experience
• A minimum of one year recent (in the last five years) as a guest agent in a luxury environment demanding a similar standard of guest/customer service or a minimum of one year recent (in the last five years) experience in a luxury front of house position with direct continuous guest/customer contact demanding a similar high standard of guest/customer service.
• Demonstrated ability to provide excellent service and exceed expectations
• Knowledge of computerized Front Office systems required with emphasis in
• Excellent communication and interpersonal skills
• A degree or diploma in hospitality may be considered in lieu of six (6) months of the
• Impeccable grooming and presentation
• Proficient in English language, both verbal & written, with a second language being
• Ability to effectively solve problems and make decisions
• Must have the ability to handle cash effectively and accurately
• Must be able to handle a multitude of tasks in an busy, dynamic environment while
• Microsoft Window applications and PMS
• An asset
• Proven ability to work well independently with minimal supervision
• Remaining calm and collected
• Must be available to work flexible hours including overnight shifts
• Ability to work cohesively with fellow colleagues as part of a team, as well as independantly

Additional Information

Physical Aspects of Position (include but are not limited to): Frequent standing and walking, Occasional bending and kneeling, Frequent carrying and lifting.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS