Guest Services / Front Desk Agent

Why Us
Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place? All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.
Resorts, like Spirit Ridge, are a great place to work in the hospitality industry. Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before. Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience. For those looking to start their careers, Spirit Ridge offers a wide variety of advancement opportunities to those who can show us they got what it takes to care for our guests and team members alike.
What You Do
Our Guest Services Agents are the nerve center of our hotel operations responsible for creating a memorable guest experience with helpful and welcoming service while creating the first and last impression for our guests. As a Guest Services Agent this position is responsible for guest arrival and departure experience, processing payments and completing guest transactions to ensure guest satisfaction is met and exceeded. Guest Services Agents are expected to know all resort amenities as well as local things to do and interact with guests at every opportunity. Guest Service agents must be able to work in a busy and sometimes hectic environment.
What You Need

• Tech-savvy systems expertise
• Able to be on your feet all day
• Sleuth like problem solving skills
• An eagle eye for details
• Front desk experience preferred
• Multi tasker who doesn’t crack under pressure
• Easy conversationalist
• Extra-sensory perception to how others are feeling
• Good in the heat

What’s In It For You

• Company events
• Discounts on water sports, hot yoga classes, gym membership, wine & golf
• Employee, Friends & Family rates at Hyatt’s Worldwide
• Subsidized Staff Housing
• Free on-site parking
• Discounted Staff Menu and Free Continental Breakfast food in Staff Lounge
• Benefit Plan, including Extended Health, Dental, Life Insurance and family plans for full time permanent employees

Answer the Call
If we sound like the place for you, or maybe you just want to find out more, hit the Apply Now button and let us have a conversation to see if Spirit Ridge is the right place for you.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.