Guest Service Agent Jobs

Company Description

Why work for Fairmont Waterfront?

• Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
• Firm believers in diversity - we have colleagues from 60 countries
• Industry leading Leadership program and learning program through our Academies
• Full rate of pay - $28.43/hour
• Deeply committed to sustainability and community
• Great perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
• More than 50% of leadership team including c-suite, are women
• One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary!

What You Will Be Doing

• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
• Maintain accurate records of daily transactions
• Monitor rooms' inventory to assist in maximizing rooms' revenue
• Handle guest requests effectively and promptly
• Serve as sales agent promoting and up-selling hotel services
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Cash handling which includes currency exchange and balancing a float
• Proudly promote the hotel facilities, finding opportunities to enhance our guest’s stay and create a personalized experience

Qualifications

Your experience and skills include:

• Ability to work in a team environment
• Ability to speak another language fluently an asset
• Post-secondary education in Hotel Management an asset
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
• Professional appearance and demeanor
• Strong communication and interpersonal skills required
• Service focused personality is essential; previous Front Desk experience preferred
• Computer literacy a must with Opera experience an asset
• Ability to work under pressure and manage conflicting priorities
• A passion for Guest Service and a skill for anticipating guest needs

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS