Guest Service Agent - Manteo Resort

Business Operating Name: Manteo Resort

Position Title: Guest Services Agent

Number of Available Position(s): 2

Terms of Employment: permanent, full-time

Hours: 30 – 40 hours per week

Wage: $18.00 - $18.50 per hour

Benefits:

• Staff accommodation
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, Four Points by Sheraton, Hampton Inn & Suites Kelowna Airport, and Home2Suites Fort St John)
• Employee and Family Assistance Program
• Extended Health and Dental Benefits

Language of work: English

Work Location: 3762 Lakeshore Road, Kelowna BC, V1W 3L4

Company Profile:

Our spectacular Manteo Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennet Bridge. Manteo Resort is part of the Eldorado Resort brand, which includes Hotel Eldorado and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

The Kelowna dining landscape is a celebration of the stunning beauty and rich natural bounty of the Okanagan Valley. Ever faithful to our locale, the restaurants at the Manteo Resort and Hotel Eldorado celebrate fresh, regional farm-to-table ingredients and local Okanagan wines with enchanting views of our surroundings.

and Responsibilities:

Under the guidance of the Front Office Manager, the Guest Services Agent (GSA) will be responsible for providing courteous, prompt, professional and attentive service up to hotel standards at all times. The GSA is expected to go above and beyond to ensure that guests experience our singularly unique lakeside hospitality.

You will be responsible for performing the following tasks to the highest standard:

• Follow company policies and procedures
• Maintains guest room key storage and supervises access to internet
• Maximize room occupancy and practice up-selling techniques to promote hotel services and facilities
• Works closely with the Housekeeping Department on room status reports
• Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures as required
• Accommodates any special requests whenever possible
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
• Communicates information to the appropriate hotel personnel/departments
• Ensure duty managers are kept fully aware of any relevant feedback from guests and other departments
• Accurately notes and enters guest parking passes (seasonal)
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Comply with hotel security, fire regulations and all health and safety legislation
• Achieve positive outcomes from guest requests in a timely and efficient matter
• Consistently provide a high level of customer service to all guests and crew
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with hotel credit policy

Skills Requirements:

• Excellent grooming standards
• Positive attitude and excellent communication skills
• Commitment to delivering a high level of customer service
• Ability to work flexible shifts, including evenings, weekends and holidays
• Prior experience in a hospitality guest service position
• Competent level of computer proficiency
• Ability to stand for long periods of time
• Ability to work on your own and as part of a team

Education Requirements:

• Completion of secondary school or equivalent

Contact information/how to apply:

Company Address: 3762 Lakeshore Road, Kelowna BC, V1W 3L4

Phone: 250-860-1031

Please go to the link https://eldoradoresort.applytojob.com/apply to apply for this position or send cover letter and resume to [email protected]

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