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Guest Services Agent (Part Time)
Company | The Cove Lakeside Resort | West Kelowna, BC |
Address | West Kelowna, British Columbia, Canada |
Employment type | PART_TIME |
Salary | |
Category | Travel Arrangements |
Expires | 2023-09-01 |
Posted at | 9 months ago |
The Cove Lakeside Resort located in West Kelowna, British Columbia’s beautiful Okanagan Valley is a luxury all-suite resort. With a tranquil waterfront setting and majestic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 15 minutes from the shops and restaurants of downtown Kelowna.
- Create and maintain a positive and productive atmosphere at the front desk; have good working relationships with managers and associates in other departments.
- Ensure safety and confidentiality of our owners, guests and employees.
- Welcome guests in a friendly, prompt, and professional manner.
- Respond to guests’ questions, complaints, and requests ensuring efficient and personalized guest service.
- Sell, process, and maintain all reservation records using Resort selling strategies.
- Check guests in, issue room keys, provide information on Resort facilities and room location.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Be a “sales person” by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitability.
- Ensure the work area is clean, neat, and well organized.
- Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Experience in either a guest or customer focused environment.
- Proficient in MS Office including Word, Excel & Power Point.
- Ability to work a flexible schedule including evenings, weekends and holidays.
- Ability to work alone and as part of a team.
- Committed to delivering the highest level of guest service and satisfaction.
- Excellent organizational, multi-tasking and problem-solving skills
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