Guest Services Representative Jobs

Role Proposition
Does skiing, snowboarding, snowshoeing or fat biking sound interesting to you? You can do all this and more in your free time as a part of our Guest Services department. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time or part-time shifts with seasonal or long-term employment and varying benefits. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.
Physical Requirement
Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately in an indoor setting.
Accountabilities

• Deals with guests in an efficient, courteous, respectful, and friendly manner
• Highly organized and efficient in the workplace
• Security and accountability of tickets and cash
• Daily operation of the Guest Services desks in the Village Day Lodge, including ticket sales
• Contact position for guests regarding lift tickets, Season Passes sales for Summer and Winter, booking biking lessons and summer activities, as well as resort information
• Always follows company policies and procedures
• Demonstrates a commitment to exceeding the customers expectations
• Balancing daily sales to computer reports
• Manages all cash transactions in a secure and accurate manner

Ideal Candidate

• Dependable, reliable, and punctual team player
• Self-motivated and organized with the ability to work responsibly and independently
• Highly developed guest relations skills with the ability to assess the needs and up-sell our products
• Well organized with the ability to multi-task and work to tight timelines
• Strong computer and cash-handling skills
• Previous customer/guest service experience
• A good knowledge of the regional area and a willingness to learn

What You Can Expect from Us?
Sun Peaks Resort culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountains summer and winter activities.
Here is a sneak peek into some of the perks and benefits our Seasonal employees enjoy

• Continued professional growth and development opportunities
• Retail discounts in Resort owned outlets
• Dining discounts within our hotel & resort outlets
• Friends and family hotel rates
• Reciprocal programs
• Full access Summer Season Lift passes, and Golf passes. Winter passes, if applicable.

Every year we welcome guests and employees to our resort from various backgrounds, and we are committed to building and sustaining a diverse and inclusive workforce at Sun Peaks Resort. As an equal opportunity employer, we encourage applications from all qualified individuals.