Guest Service Agent/Night Auditor

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS FROM DAY 1

• Refer a friend or family and earn money!
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Rewards & Recognition
• Growth Opportunities- Career Advancement starts from Within
• Ongoing Employee events, incentives & recognition
• Dedicated Training Program
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Team rates from $59 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people

PERKS AFTER 3 MONTHS

• Group Life Insurance, Extended Health, Dental, Vision Care!

PERKS AFTER 12 MONTHS

• RRSP Matching
• Tuition Credit Program
• Milestone Rewards
• Complimentary Stays

Job Requirements

• Experience in all aspects of customer service and people management
• 1 year of experience as a Hotel Front Desk Clerk Preferred
• Able to effectively communicate both verbally and in writing
• Strong working knowledge of accounting practices and principles
• Exceptional conflict resolution, negotiation, and objection handling skills
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• High level of proficiency with Microsoft and Maestro software packages
• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred

Duties

• Responsible for checking guests in and out of the Hotel.
• Book telephone reservations
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Check all unresolved departures.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Print updated in-house, arrival, departure, and room status reports every two hours
• Luggage assistance
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for We are hiring an Assistant Restaurant Manager at our Gray Monk Winery, The Lookout Restaurant. The opportunity...
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• To provide a warm, welcoming and friendly environment

Gray Monk Estate Winery is perched above Okanagan Lake with stunning panoramic views of mountains, vineyards, and the lake. Gray Monk Estate Winery offers guests a true taste, or sip, of the Okanagan lifestyle. With a bustling wine boutique, a full-service banquet facility and a world-class restaurant, the winery is equipped to host guests for all occasions. Gray Monk Estate is comprised of 75 acres of lush vineyards overlooking Okanagan Lake, in addition to premium grapes sourced throughout the Okanagan Valley, to produce some of the world's finest wines.

Work with an amazing team at one of Lake Country's most desirable and reputable restaurants 'The Lookout Restaurant located at Gray Monk Estate Winery! The successful candidate will be responsible for daily service delivery of all Food and Beverage service operations ensuring high-quality dining experiences. Areas of focus will include main dining rooms, seasonal outdoor patios/grills, group business/functions and events both onsite and occasional offsite.

We Offer

• Employee Assistance Program & Employee Wellness Program
• Ability to work 4 shifts of 10 hours or flexible scheduling options
• Employee discount on products
• Competitive hourly rate with annual increases
• Best-in-class wine education and development
• Monthly wine gift card

We Are Looking For a Teammate With

• Ability to work evenings, weekdays, and weekends.
• Proven track record of leadership and coaching a team for high performance
• Experience in Hospitality or a related field with a minimum two (2) years supervisory experience in an upscale restaurant environment
• Excellent oral and written communication skills
• Passion for customer service.
• Ability to exercise judgement and function independently.
• Self-motivated; able to multi-task and prioritize tasks in a busy multi functioning environment.

You Will Be Accountable For

• Maximizing revenues per guest transaction (including up-selling) which entails an understanding of dining-Menu options/property wines / accessories / experiences / Wine Club membership benefits and events
• Providing daily leadership to FOH team including leading pre-shift meetings, attending daily Functions meetings, ensuring menus and Function menus are prepared, as well Supervising Functions
• Ensuring Dayforce/payroll is up to date and accurate for FOH team members
• Understanding and compliance with COVID protocols
• Ensuring a Safe and Healthy Work Environment through the effective operation of the Health and Safety program and Joint Health and Safety Committee, ensuring compliance with government regulations
• Coaching FOH teammates to ensure performance/talent/service excellence is achieved
• Incumbents for these roles must be a minimum of 19 years of age and in possession of a valid "Serve it Right" certification.
• Motivating Supervisor(s) and FOH teammates to achieve assigned targets/incentives.
• Opening and closing duties/responsibilities
• Assisting with FOH teammate onboarding and training
• Executing Restaurant Standards of Service and Restaurant Operational policies and procedures
• Responding efficiently and effectively to guest concerns/complaint
• Supporting the execution of business strategies to meet/exceed financial (including Wine Club sales) objectives

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. In addition, per our "Internal Job Posting Policy"; internal candidates should be in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.