Guest Service Agent- Full- Time

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Full-Time Guest Service Agent.

We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO!

What will you be doing?

• Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
• Restocking items consistently throughout breakfast hours and for the next day
• Anticipate and address guests' service needs
• Understand, follow and implement food safe guidelines
• Welcome and acknowledge guests
• Washing serving equipment and returning to storage
• Coordinate with Housekeeping to track room status and guest concerns
• Assist with the continental breakfast as needed
• Process all guest check-ins, check-outs, and create new reservations
• Preparing and setting up hot food items
• Maintain confidentiality of proprietary information
• Perform other reasonable job duties as requested by Supervisors and Managers
• Available to work varied shifts: days, evenings, weekends and holidays
• Secure payment; activate/reissue room keys following hotels policies and procedures
• Setting out/arranging cold food, such as pastries, cereals, etc.
• Clearing and cleaning tables as they are vacated
• Preparing foods as per F&B Operations guidelines

What are we looking for?

• Previous hotel experience is an asset
• Must be legally eligible to work in Canada without restriction
• Good computer skills required
• Valid BC Class 5 driver’s license
• High School graduation required
• Superhost training is an asset
• Commitment to delivering a high level of customer service

Perks:

• Staff Accommodation
• Room for growth and development.
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
• Employee and Family Assistance Program
• An excellent work environment, with a focus on staff recognition and teambuilding
• World-wide accommodation and dining discounts with Hilton brands
• Extended Health and Dental Benefits

Don't miss this exciting opportunity to join our Hampton family!

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